The Special Agent (SA) provides critical installation support to Business Clients across an assigned territory, working closely with the District Geek Squad Service Manager to uphold the highest levels of service quality and customer satisfaction.

SAs are especially instrumental in managing complex IT installations and technology migrations, such as server upgrades or installations requiring 10 or more devices, generally for Business needs.

Responsibilities:

• Interacts with customers and other Best Buy employees, answering questions regarding home and small office productivity products, peripherals, software, upgrades and installations.
• Connect and test products and upgrades installed.
• Sells products and services to customers following CARE+
• Connect and test products and upgrades installed.
• Sells and utilize necessary parts and accessories to provide an optimized solution for the customer.
• Travels via company owned vehicle to customer’s office to provide solutions.
• Actively facilitates the training of other Product Specialists, Technicians and Managers.
• Participates in developmental training and certifications
• Independent marketing efforts to drive service and sales awareness

Basic Qualifications:

• A+ Certified
• MCSE Certification • Minimum 2-3 years of selling experience
• Excellent Communication skills
• Possess a valid drivers license with a clean Motor Vehicle Record
• Legally bondable

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