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The marketplace is like a virtual shopping mall that allows select sellers to offer their products through Best Buy’s trusted online platform. These top-rated sellers will ship your order and provide post-purchase support, including returns, while Best Buy ensures a safe transaction and a smooth experience.
When placing an order through the marketplace, you can expect the same quality and level of service as any products purchased from Best Buy.
The blue shopping bag indicates this product is a marketplace item. The seller’s name next to it lets you know which of our trusted sellers you are buying the product from.
Click on the seller’s name to find out more about the seller’s shipping and return policies. Each seller has been approved by Best Buy and has a reputation for providing helpful, fair, and responsive customer service.
Please note Best Buy stores cannot accept returns on products purchased through the marketplace.
Select a product with the marketplace shopping bag and add it to your cart! Best Buy’s safe and secure checkout is the same trusted process you’re used to and your information is protected with us, as always.
The seller prepares your order and notifies you by email when it has been shipped to your home.
Though all marketplace items come directly from the seller, Best Buy is committed to ensuring customer satisfaction with every order. This is what you should expect with every marketplace purchase:
Your order matches the product description or your money back.
Your order will be received in the promised condition and undamaged.
Your order will be delivered within the timeframe provided by the seller.
Secure payment processing with Best Buy handling all transactions. The seller does not get your payment information.
After you have read and confirmed the seller’s return policies, filing a claim is easy. Initiate a claim by contacting the seller through Order Status. Products received damaged, defective, not as presented online, or simply the wrong product, should be claimed within 10 days of delivery.
After you’ve filed a claim, Best Buy will monitor your communication with the seller and ensure you get proper support. Currently, we are unable to process Best Buy Marketplace™ returns at our store locations.
Grow your business on BestBuy.ca and take advantage of a trusted, leading platform that gives you access to millions of customers.
If the item you received differs from what was displayed/described on BestBuy.ca, you can open a claim within 10 days of receiving the product.
If the item you received is damaged or defective, you can open a claim within 10 days of receiving the product. It is the seller’s responsibility to ensure that the item arrives to you undamaged.
If an item is not received after 5 business days past the carrier’s estimated delivery date, you can contact us and file a claim.
Allow up to 5 business days for Best Buy to investigate and get back to you regarding your claim. If we require any further details from you during the investigation, please provide them within 48 hours of the request.
Once the item has been confirmed as received by the seller, as per the tracking information, allow up to 5 business days for the refund to show on your credit card account. If you don’t see the refund after this period, please contact us and we will gladly assist you to ensure you get refunded.
Yes! Simply ask one of our friendly Blue Shirts for assistance. Please note that all Marketplace orders placed in-store are restricted to online payment methods: Best Buy Canada Gift Card, Best Buy Canada credit card, PayPal, MasterCard, VISA, VISA Debit, or American Express, provided your card was issued in Canada or the US.
Yes! You'll need to place the order in-store, so head to your nearest Best Buy and ask one of our Blue Shirts to help you out.
Find more information on partnering with Best Buy Marketplace
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