Best Buy Marketplace Information

What is Best Buy Marketplace™?

The marketplace is like a virtual shopping mall that allows select sellers to offer their products through Best Buy’s trusted online platform. These top-rated sellers will ship your order and provide post-purchase support, including returns, while Best Buy ensures a safe transaction and a smooth experience.

Purchasing Best Buy Marketplace Goods

When placing an order through the marketplace, you can expect the same quality and level of service as any products purchased from Best Buy.

Selecting a marketplace product is no different from choosing a Best Buy product

The blue shopping bag indicates this product is a marketplace item. The seller’s name next to it lets you know which of our trusted sellers you are buying the product from.

Be sure to check the seller’s shipping and returns policy

Click on the seller’s name to find out more about the seller’s shipping and return policies. Each seller has been approved by Best Buy and has a reputation for providing helpful, fair, and responsive customer service.

Please note Best Buy stores cannot accept returns on products purchased through the marketplace.

Same easy checkout

Select a product with the marketplace shopping bag and add it to your cart! Best Buy’s safe and secure checkout is the same trusted process you’re used to and your information is protected with us, as always.

The seller prepares your order and notifies you by email when it has been shipped to your home.

You’re protected with Best Buy

Though all marketplace items come directly from the seller, Best Buy is committed to ensuring customer satisfaction with every order. This is what you should expect with every marketplace purchase:

Your order matches the product description or your money back.

Your order will be received in the promised condition and undamaged.

Your order will be delivered within the timeframe provided by the seller.

Secure payment processing with Best Buy handling all transactions. The seller does not get your payment information.

Returns

After you have read and confirmed the seller’s return policies, requesting to return is easy. Initiate a request by contacting the seller through Order Status. Products received damaged, defective, not as presented online, or simply the wrong product, should be claimed within 10 days of delivery.

After you’ve made the return request, give the seller at least 2 business days to approve your return. If you have any issues with returning the product while you are still within the seller’s return policy, escalate your return request by sending a 2nd message. By this time you will notice there is an “Escalate to Best Buy” check box. Click on this check box when you are sending your next message. Best Buy will monitor your communication with the seller and ensure you get proper support.

Currently, we are unable to process Best Buy Marketplace™ returns at our store locations.

Interested in becoming a seller?

Grow your business on BestBuy.ca and take advantage of a trusted, leading platform that gives you access to millions of customers.

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Frequently Asked Questions

What if my order does not match the description or is simply the wrong product?

If the item you received differs from what was displayed/described on BestBuy.ca, you can open a claim within 10 days of receiving the product.

What if the item arrives damaged or defective?

If the item you received is damaged or defective, you can open a claim within 10 days of receiving the product. It is the seller’s responsibility to ensure that the item arrives to you undamaged.

What can I do if it has been longer than 5 business days since my order was designated to arrive?

If an item is not received after 5 business days past the carrier’s estimated delivery date, please message the seller directly through the Order Status page. If you don't get a response after 2 business days, check the "Escalate to Best Buy" check box and the Marketplace Support team will help you out.

I’ve filed a claim through Best Buy Customer Service. What’s next?

Allow up to 5 business days for Best Buy to investigate and get back to you regarding your claim. If we require any further details from you during the investigation, please provide them within 48 hours of the request.

My product has been returned the seller, as verified by tracking information. When can I expect a refund?

Once the item has been confirmed as received by the seller, as per the tracking information, allow up to 5 business days for the refund to show on your credit card account. If you don’t see the refund after this period, please message the seller directly through the Order Status page. If you don't get a response after 2 business days, check the "Escalate to Best Buy" check box and the Marketplace Support team will help you out.

Can I place a Marketplace order while I'm inside a Best Buy store?

Yes! Simply ask one of our friendly Blue Shirts for assistance. Please note that all Marketplace orders placed in-store are restricted to online payment methods: Best Buy Canada Gift Card, Best Buy Canada credit card, PayPal, MasterCard, VISA, VISA Debit, or American Express, provided your card was issued in Canada or the US.

Can I have a Marketplace order shipped to a store for pick up?

Yes! You'll need to place the order in-store, so head to your nearest Best Buy and ask one of our Blue Shirts to help you out.

Want access to our millions of customers?

Find more information on partnering with Best Buy Marketplace

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