Orders FAQ

How can I place an order?

How can I pay for my order?

When will my payment method be charged?

Can I cancel or modify my order?

Why was my order cancelled?

Where can I find my order number?

How can I place an order?


Online Shipped Orders

Placed via BestBuy.ca, the order is shipped to a Canadian address of your choice. In certain cases, your item(s) may be large enough to require a Scheduled Delivery; in that case, the confirmation email you receive will explain how to proceed.

Reserve and Pick Up Orders

Placed via BestBuy.ca, your items are held within the store of your choice for 24 hours until you pick them up and pay in-store. This is the fastest way to get your items.

In-Store Orders

These are purchases made in-store at the checkout counter, or via the website using one of the in-store kiosks with the help of a product specialist. Kiosks are often used when you’re already in the store and item(s) you want are only in stock online. Kiosk orders are shipped to an address of your choice.


How can I pay for my order?


Payment options: Best Buy Canada Gift Card, Best Buy Canada credit card, PayPal, MasterCard, Visa, Visa Debit, Visa Checkout, or American Express, provided your card was issued in Canada or the US. In-store you can also use cash, of course!

Payment_options


When will my payment method be charged?


Online Orders

While your order is being processed we'll pre-authorize the purchase on your method of payment to make sure there are sufficient funds. However, your method of payment is not actually charged until your online order has been shipped. For Scheduled Delivery items, you will be charged when a delivery date has been scheduled.

Reserve and Pick Up Orders

When you reserve an item at bestbuy.ca and then pick it up in store, you have the option of choosing your preferred method of payment such as cash, debit, Best Buy credit card, Visa, MasterCard, American Express, and Best Buy Gift Cards/eGift cards when you pay at the cashier.


Can I cancel or modify my order?


Online Orders

Since our delivery system is designed to ship products as quickly as possible, there's a limited window during which an order can be cancelled. To find out if an order can still be cancelled, check the Order Status page and look for the "Cancel" button on the right side. If that button is there then you are still able to cancel the order. Once an order has been processed and it's too late to cancel, you can easily return it to a Best Buy store or through the mail by making a return request.

Reserve and Pick Up Orders

As long as you haven't picked up your order, you can cancel it simply by contacting the store you chose to pick it up at and simply let one of our associates know and they will take care of it for you.
If you have not picked up your purchase within 24 hours of receiving your confirmation email, your order will be automatically cancelled.


Why was my order cancelled?


Incorrect shipping information

First, double check the shipping address you have entered on the order. Sometimes it can be easy to miss something as small as an apartment or suite number or maybe just one digit off on the postal code. Use a piece of current mail to help you validate that the address was entered correctly.

Incorrect billing information

As with your shipping information, it's important to make sure that the billing information you enter is exactly what your bank has on file. Take a moment to compare the address to your bank's records to ensure everything is accurate.

Rejection of Orders

Certain orders may be rejected prior to acceptance, or cancelled after acceptance. Some examples are:

• inaccurate product pricing;
• limited quantities available for sale or sold;
• issues identified by Best Buy Canada's fraud or re-seller avoidance department.


Where can I find my order number?


Online Orders

• In the subject line of the order confirmation email
• For members who purchased using their account, through Order Status

In-Store Orders (including Reserve and Pick Up and Associate-assisted orders)

• On your in-store receipt
• On your e-Receipt (if one was emailed to you)

Learn more about Shopping Online


Best Buy Gift Card
Best Buy Gift Cards
Best Buy Credit Card
Best Buy Credit Cards
Best Buy Reward Zone
Best Buy Reward Zone