Our Lowest Price Guarantee
Whether you shop in-store or online, our Lowest Price Guarantee ensures that you get the best price on all Best Buy products.
Should you find a lower price in-store, in print or online from an authorized Canadian dealer we will beat it by 10% of the difference. Tell us which competitor is offering the lower price; we will verify the price and that the item is in stock and available for immediate sale and delivery.
For previous purchases, should you find a lower price in-store, in print or online from an authorized Canadian dealer we will beat it by 10% of the difference. Present us with your original receipt within 30 days of purchase. Tell us which competitor is offering the lower price; we will verify the price and that the item is in stock and available for immediate sale and delivery.
If our own price is reduced present us with your original receipt within 30 days of purchase and we will refund the difference.
If you purchased the item from BestBuy.ca and there is no Best Buy store in your area, just contact us anytime 24/7 — we’re here to help.
Here are some terms and conditions:
The item must be of the same brand and model and located in Canada. The item must be new and factory sealed and subject to a manufacturer's warranty applicable in Canada. The item must be sold by an authorized dealer located in Canada. Competitors’ prices must be in Canadian dollars and will be adjusted for any fees, taxes or other charges such as environmental handling fees and shipping.
Our Lowest Price Guarantee does not apply to advertising errors or misprints, Boxing Day prices, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, and financing offers.
The terms and conditions of the Lowest Price Guarantee are subject to change without notice.
Read our Lowest Price Guarantee help topic to learn more.
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Methods of Payment
It's easy to make a purchase at BestBuy.ca. You can pay for your order with a Best Buy gift card or E-Gift Card, Best Buy credit card, Visa, MasterCard, or American Express issued from both Canadian and American financial institutions.
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Exchanging or Returning Products Purchased Online
Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product at any Best Buy retail store in Canada.
For your convenience, we also accept returns by mail for orders that were shipped directly to you. Please contact us at customerservice@bestbuycanada.ca to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories, and the packing slip.
We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 30 days after you receive your order. We will gladly exchange Computers, Monitors, Printers, Laptops, Tablets, Cellular and Wireless devices, Home Security Products, Camcorders, Digital Cameras, Radar Detectors, Portable DVD Players, DJ and Pro-Audio Equipment, Projectors and Air Conditioners up to 14 days after you receive your order. Please note: for online returns, Best Buy's 30- and 14-day return policy begins on the date your items are delivered to you.
Items purchased online, but picked up in a store, can only be returned to one of our stores with the sales receipt provided at the time of the pickup. Your name, address, and phone number are required when processing all returns and exchanges for the purposes of detecting and preventing fraud. Valid photo ID may be requested to confirm the information provided.
Services such as Installation and Delivery are not refundable if the service has been performed. Pre-Paid Cards, opened packages of Consumable Products (such as Batteries, Ink and Food), Hobby Grade R/Cs, Microphones, Sheet Music, In-Ear Monitors, Harmonicas, Musical Instrument Strings and Apparel are not refundable.
Due to copyright laws, Computer Software, CDs, DVDs, Video Games, and Music in opened packages may only be exchanged for the same item. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
All returns, exchanges and price adjustments must be made in the country of original purchase. Returns with receipts will be issued to the original method of payment. On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.
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Holiday Returns & Exchange
We'll gladly give you a refund, exchange or price adjustment on your purchases made on or after November 2nd, until January 6th 2013, however, this extended holiday return policy does not apply to cellular/wireless devices. For any returns, exchanges or price adjustments, your original receipt is required. A store credit will be issued for any gift receipt returns. You cannot apply to have a price adjusted to Boxing Day Sale prices or Limited Quantity Boxing Week Flyer Prices (posted Dec. 24th - 27th online and Dec. 26th & 27th in-store, Dec. 27 & 28th in Atlantic stores). Please ask a Product Expert for more details.
To ensure quality service, returns, exchanges, and price adjustments will not be processed in-store on December 26th and 27th, or online from December 24th to 27th.
To see our full Return Policy, click here.
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Promotional Pricing
All of Best Buy’s price changes take effect as of midnight (12am) PST on the advertised date. This also applies to special promotional events (such as Online Only Events), unless otherwise indicated.
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Purchasing by Minors
For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.
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Misprints
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
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Advertising Rebate Policy
Any applicable taxes are calculated and payable on the price before rebate. Applicable postage must be paid on mail-in rebates. Rebates payable in US dollars are subject to currency fluctuations and may be subject to Canadian bank processing fees. Best Buy is not responsible for manufacturer mail-in rebates.
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Fixing errors or misprints
We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we'll correct it.
In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BestBuy.ca will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
While Best Buy takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.
See our Conditions of Use for more information
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Delivery
Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
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Learn more about Policies