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From computer glitches to smartphone mishaps, Geek Squad can save the day. Our Agents are ready and waiting to set up, support, protect and repair.
Let us help you recycle your old and unwanted electronics. Find out more Best Buy’s commitment to the environment and how your province is working to make a difference.
The Parts Store has millions of parts for your appliance, electronic, and wireless device needs, so if there’s something you’re looking for, chances are they’ve got it.
With our team of experienced, non-commissioned Consultants making a claim will be less stressful. They can help you replace your lost goods quickly and easily.
Best Buy’s Trade-In Program is a great way to trade your gently used electronics for a Best Buy Canada gift card that can be used in-store or online.
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Whether you shop in-store or online, our Lowest Price Guarantee ensures that you get the best price on all Best Buy products.
Should you find a lower price in-store, in print or online from an authorized Canadian dealer we will beat it by 10% of the difference. Tell us which competitor is offering the lower price; we will verify the price and that the item is in stock and available for immediate sale and delivery.
For previous purchases, should you find a lower price in-store, in print or online from an authorized Canadian dealer we will beat it by 10% of the difference. Present us with your original receipt within 30 days of purchase. Tell us which competitor is offering the lower price; we will verify the price and that the item is in stock and available for immediate sale and delivery.
If our own price is reduced present us with your original receipt within 30 days of purchase and we will refund the difference.
If you purchased the item from BestBuy.ca and there is no Best Buy store in your area, just contact us — we’re here to help.
Here are some terms and conditions:
The item must be of the same brand and model and located in Canada. The item must be new and factory sealed and subject to a manufacturer's warranty applicable in Canada. The item must be sold by an authorized dealer located in Canada. Competitors’ prices must be in Canadian dollars and will be adjusted for any fees, taxes or other charges such as environmental handling fees and shipping.
Our Lowest Price Guarantee does not apply to advertising errors or misprints, Boxing Day prices, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, and financing offers.
The terms and conditions of the Lowest Price Guarantee are subject to change without notice.
Read our Lowest Price Guarantee help topic to learn more.
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It's easy to make a purchase at BestBuy.ca. You can pay for your order with a Best Buy gift card or eGift Card, Best Buy credit card, Visa, MasterCard, or American Express issued from both Canadian and American financial institutions.
Please refer to our full Return Policy.
All of Best Buy’s price changes take effect as of midnight (12am) PST on the advertised date. This also applies to special promotional events (such as Online Only Events), unless otherwise indicated.
For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
Any applicable taxes are calculated and payable on the price before rebate. Applicable postage must be paid on mail-in rebates. Rebates payable in US dollars are subject to currency fluctuations and may be subject to Canadian bank processing fees. Best Buy is not responsible for manufacturer mail-in rebates.
We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we'll correct it.
In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BestBuy.ca will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
While Best Buy takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.
See our Conditions of Use for more information
Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
The Accessibility for Ontarians with Disabilities Act and the Integrated Accessibility Standards Regulation require organizations conducting business in Ontario to develop, implement, maintain and document (i) policies governing how the organization achieves or will achieve accessibility through meeting its requirements under the accessibility standards, and (ii) a multi-year accessibility plan, which outlines the organization‘s strategy to prevent and remove barriers and meet its requirements under the legislation.
This 2014-21 accessibility plan outlines the policies and actions that Best Buy Canada Ltd. will put in place to improve opportunities for people with disabilities and comply with its obligations under the Accessibility for Ontarians with Disabilities Act and its regulations.
Statement of Commitment
Best Buy Canada Ltd. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
This Policy applies to all employees of the Company.
Best Buy Canada Ltd. will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
Best Buy Canada Ltd. will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws by January 1, 2015:
Best Buy Canada Ltd. will continue to have regard for what accessibility features can be built into kiosks to meet the needs, preferences, and abilities of the widest range of customers when designing, procuring or acquiring self-service interactive electronic terminals.
Best Buy Canada Ltd. will take the following steps to ensure employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks by January 1, 2014:
Information and Communications
Best Buy Canada Ltd. is committed to meeting the communication needs of people with disabilities and was one of the first retailers in North America to provide a robust solution for Canadians with a broad range of disabilities. One of the ways that Best Buy Canada Ltd. achieves this goal is through a partnership with eSSENTIAL Accessibility Inc., a provider of a software-based service that makes online environments fully accessible to individuals with physical disabilities.
Clicking the eSSENTIAL Accessibility Inc. icon on bestbuy.ca and futureshop.ca enables visitors to download the assistive technology they require free of charge. All functionality is client-based with updates hosted on eSSENTIAL Accessibility servers.
Best Buy Canada Ltd. is also taking steps to ensure that by January 1, 2014, all internet websites and content since January 1, 2012 will conform with the WCAG 2.0 Level A standard where our technology permits compliance. These steps include:
Best Buy Canada Ltd. will take steps to ensure that all internet websites and content since January 1, 2012 conforms with the WCAG 2.0 Level AA standard by January 1, 2021:
Best Buy Canada Ltd. will ensure that the processes we have for receiving and responding to feedback are accessible to persons with disabilities by providing for accessible formats and communication supports, upon request. Best Buy Canada Ltd. will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:
Best Buy Canada Ltd. is committed to making information about our goods, services, and facilities accessible upon request. We will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:
Best Buy Canada Ltd. is committed to fair and accessible employment practices.
By January 1, 2016, Best Buy Canada Ltd. will take the following steps to notify the public and staff that, when requested, Best Buy Canada Ltd. will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:
By January 1, 2016, Best Buy Canada Ltd. will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:
By January 1, 2016, Best Buy Canada Ltd. will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account in our performance management, career development and redeployment processes:
By January 1, 2016, Best Buy Canada Ltd. will take the following steps the ensure that all information needed by employees to do their job or which is generally available to employees in the workplace is available in accessible formats and with communication supports upon request:
Best Buy Canada Ltd. will take the following steps to identify, prevent and remove other accessibility barriers:
This Accessibility Policy and Plan will be reviewed and updated annually.
Should you have further questions regarding this policy, please contact Best Buy Canada Ltd.'s Employee Relations department at 604-435-8223. Employees may also contact their Manager, Human Resources Manager or Direct Access.
Created: December 31, 2013
Updated: December 31, 2013
Learn more about Policies
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