Skip Navigation LinksHome : HelpCentre : Policies : Online Policies

Online Policies

Our Lowest Price Guarantee

Whether you shop in-store or online, our Lowest Price Guarantee ensures that you get the best price on all Best Buy products.

Should you find a lower price in-store, in print or online from an authorized Canadian dealer we will beat it by 10% of the difference. Tell us which competitor is offering the lower price; we will verify the price and that the item is in stock and available for immediate sale and delivery.

For previous purchases, should you find a lower price in-store, in print or online from an authorized Canadian dealer we will beat it by 10% of the difference. Present us with your original receipt within 30 days of purchase. Tell us which competitor is offering the lower price; we will verify the price and that the item is in stock and available for immediate sale and delivery.

If our own price is reduced present us with your original receipt within 30 days of purchase and we will refund the difference.

If you purchased the item from BestBuy.ca and there is no Best Buy store in your area, just contact us — we’re here to help.

Here are some terms and conditions:

The item must be of the same brand and model and located in Canada. The item must be new and factory sealed and subject to a manufacturer's warranty applicable in Canada. The item must be sold by an authorized dealer located in Canada. Competitors’ prices must be in Canadian dollars and will be adjusted for any fees, taxes or other charges such as environmental handling fees and shipping.

Our Lowest Price Guarantee does not apply to advertising errors or misprints, Boxing Day prices, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, and financing offers.

The terms and conditions of the Lowest Price Guarantee are subject to change without notice.

Read our Lowest Price Guarantee help topic to learn more.

Top of the page

Methods of Payment

It's easy to make a purchase at BestBuy.ca. You can pay for your order with a Best Buy gift card or eGift Card, Best Buy credit card, Visa, MasterCard, or American Express issued from both Canadian and American financial institutions.

Top of the page

Exchanging or Returning Products Purchased Online

Please refer to our full Return Policy.

Top of the page

Promotional Pricing

All of Best Buy’s price changes take effect as of midnight (12am) PST on the advertised date. This also applies to special promotional events (such as Online Only Events), unless otherwise indicated.

Top of the page

Purchasing by Minors

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.

Top of the page

Misprints

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.

Top of the page

Advertising Rebate Policy

Any applicable taxes are calculated and payable on the price before rebate. Applicable postage must be paid on mail-in rebates. Rebates payable in US dollars are subject to currency fluctuations and may be subject to Canadian bank processing fees. Best Buy is not responsible for manufacturer mail-in rebates.

Top of the page

Fixing errors or misprints

We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we'll correct it.

In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BestBuy.ca will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

While Best Buy takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.

See our Conditions of Use for more information

Top of the page

Delivery

Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.

Top of the page

Accessibility Policies and Plan

The Accessibility for Ontarians with Disabilities Act and the Integrated Accessibility Standards Regulation require organizations conducting business in Ontario to develop, implement, maintain and document (i) policies governing how the organization achieves or will achieve accessibility through meeting its requirements under the accessibility standards, and (ii) a multi-year accessibility plan, which outlines the organization‘s strategy to prevent and remove barriers and meet its requirements under the legislation.

This 2014-21 accessibility plan outlines the policies and actions that Best Buy Canada Ltd. will put in place to improve opportunities for people with disabilities and comply with its obligations under the Accessibility for Ontarians with Disabilities Act and its regulations.

Statement of Commitment

Best Buy Canada Ltd. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Application

This Policy applies to all employees of the Company.

Training

Best Buy Canada Ltd. will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Best Buy Canada Ltd. will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws by January 1, 2015:

  • Comprehensively review the Integrated Accessibility Standards Regulation to identify the nature and scope of training necessary to meet the requirements and foster accessibility (Goal for completion: March 31, 2014).
  • Review and assess training currently provided to employees regarding accessibility in order to determine what new training needs to be completed and what existing training needs to be modified (Goal for completion: April 30, 2014).
  • Assess employee job descriptions and contracts to determine the nature, scope and extent of training each employee classification needs to receive (Goal for completion: May 31, 2014).
  • Create training implementation plan setting out timing for training, means of conducting training (i.e. in person training session, online module, etc.), and method for tracking completion of training (Goal for completion: July 31, 2014).
  • Develop training in an appropriate format for each applicable classification of employee (Goal for completion: August 31, 2014).
  • Deliver training in accordance with implementation plan (Goal for completion: December 1, 2014).
  • Keep records of the dates of training and who was trained.

Kiosks

Best Buy Canada Ltd. will continue to have regard for what accessibility features can be built into kiosks to meet the needs, preferences, and abilities of the widest range of customers when designing, procuring or acquiring self-service interactive electronic terminals.

Best Buy Canada Ltd. will take the following steps to ensure employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks by January 1, 2014:

  • Brief employees responsible for designing and acquiring all types of kiosks on the requirements of the Integrated Accessibility Standards Regulation (Completed: November 1, 2013).
  • Develop and implement guidelines to ensure accessibility features are considered as a part of Best Buy Canada Ltd.’s design and procurement process (Completed: December 17, 2013).
  • Assess the technical and structural features of, and access paths to, kiosks and identify potential areas for improvement (Goal for completion: Ongoing).

Information and Communications

Best Buy Canada Ltd. is committed to meeting the communication needs of people with disabilities and was one of the first retailers in North America to provide a robust solution for Canadians with a broad range of disabilities. One of the ways that Best Buy Canada Ltd. achieves this goal is through a partnership with eSSENTIAL Accessibility Inc., a provider of a software-based service that makes online environments fully accessible to individuals with physical disabilities.

Clicking the eSSENTIAL Accessibility Inc. icon on bestbuy.ca and futureshop.ca enables visitors to download the assistive technology they require free of charge. All functionality is client-based with updates hosted on eSSENTIAL Accessibility servers.

Best Buy Canada Ltd. is also taking steps to ensure that by January 1, 2014, all internet websites and content since January 1, 2012 will conform with the WCAG 2.0 Level A standard where our technology permits compliance. These steps include:

  • Ensuring that all internet websites and content since January 1, 2012 conforms with the WCAG 2.0 Level A standard once the website undergoes a significant refresh after January 1, 2014;
  • Assessing current website design, content, and design standards to ensure that the WCAG 2.0 Level A standard is met where technology permits; and
  • Developing procedures for validating compliance with the WCAG 2.0 Level A standard.

Best Buy Canada Ltd. will take steps to ensure that all internet websites and content since January 1, 2012 conforms with the WCAG 2.0 Level AA standard by January 1, 2021:

  • Identify and implement any changes necessary to ensure all websites and content comply with WCAG 2.0 Level AA standard (Goal for completion: December 31, 2020).

Best Buy Canada Ltd. will ensure that the processes we have for receiving and responding to feedback are accessible to persons with disabilities by providing for accessible formats and communication supports, upon request. Best Buy Canada Ltd. will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:

  • Identify and assess the processes currently in place for receiving and responding to feedback from customers and employees and identify areas where accessibility can be improved (Goal for completion: May 30, 2014).
  • Develop a procedure for providing accessible formats or communication supports upon request, including identifying who is responsible for providing the accessible format and how the accessible format can be obtained (Goal for completion: October 1, 2014).
  • Provide training to managers, supervisors, and human resources on the need to accommodate requests for accessible formats and communication supports (Goal for completion: December 1, 2014).
  • Publish how customers and employees can request accessible formats or communication (Goal for completion: December 1, 2014).

Best Buy Canada Ltd. is committed to making information about our goods, services, and facilities accessible upon request. We will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:

  • Review and identify what types and formats of information are available for customers (other than product labels) which Best Buy Canada Ltd. directly or indirectly controls (Goal for completion: October 31, 2014).
  • Implement a process to consult with and act promptly when accessible format or communication supports are requested by a person with a disability, including identifying who is responsible for providing the accessible format and how the accessible format can be obtained (Goal for completion: July 31, 2015).
  • Post notification on website and/or premises that accessible formats and communication supports are available upon request (Goal for completion: December 31, 2015).

Employment

Best Buy Canada Ltd.  is committed to fair and accessible employment practices.

By January 1, 2016, Best Buy Canada Ltd. will take the following steps to notify the public and staff that, when requested, Best Buy Canada Ltd. will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

  • Inform candidates directly or in writing that we will accommodate disabilities during the selection process, and/or post this information on our website or job postings (Goal for completion: December 1, 2015).
  • Consult with job applicants who request accommodation and make adjustments that best suit their needs (Goal for completion: Ongoing).
  • Notify successful applicants of our policies for accommodating employees with disabilities in our standard offer letters, by speaking with them about our policies and procedures, and by providing additional information upon request (Goal for completion: December 15, 2015).
  • Inform employees about accommodation policies by posting them on internal websites, such as ETK and HR Hub, and having leaders discuss them at team meetings (Goal for completion: December 31, 2015).

By January 1, 2016, Best Buy Canada Ltd. will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

  • Identify and review current processes and policies for accommodating employees with disabilities and facilitating returns to work from disability-related absences, including identifying who is responsible for accommodating employees with disabilities and facilitating returns to work (Goal for completion: March 31, 2015).
  • Draft accommodation and return to work policies, including 1) individual accommodation plans for disabled employees which meet the requirements of the Regulation; 2) detailed steps for facilitating employees returning from disability-related absences; and 3) a process for retaining and reviewing individual accommodation plans (Goal for completion: September 1, 2015).
  • Train managers, supervisors, human resources and any others with responsibility for accommodation and returns to work on the policy (Goal for completion: December 1, 2015).
  • Inform employees about the accommodation and return to work policies by posting them on internal websites, such as ETK and HR Hub, and having them discussed by leaders at team meetings (Goal for completion: December 31, 2015).

By January 1, 2016, Best Buy Canada Ltd. will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account in our performance management, career development and redeployment processes:

  • Identify and review current processes and policies for assessing and improving employee performance, productivity and effectiveness, including who is responsible for implementing performance management processes (Goal for completion: March 31, 2015).
  • Identify and review current processes and policies for promoting and transferring employees, including who is responsible for implementing career development processes (Goal for completion: March 31, 2015).
  • Identify and review current processes and policies for reassigning, demoting or transferring employees as an alternate to layoff during restructuring, including who is responsible for redeployment processes (Goal for completion: March 31, 2015).
  • Draft or revise policies to ensure individual employee accommodation plans and accessibility options are considered in performance management, career development and redeployment processes (Goal for completion: September 1, 2015).
  • Train managers, supervisors, human resources and any others with responsibility for performance management, career development and redeployment on the policies (Goal for completion: December 1, 2015).

By January 1, 2016, Best Buy Canada Ltd. will take the following steps the ensure that all information needed by employees to do their job or which is generally available to employees in the workplace is available in accessible formats and with communication supports upon request:

  • Identify and review sources of information generally available to employees, such as intranet and other websites, document management system, posters and notices, in-person meetings, and other resource materials (Goal for completion: July 31, 2015).
  • Develop and implement process to consult with and act promptly when information is requested by an employee with a disability in an accessible format or with communication supports, including identifying who is responsible for providing the accessible format or communication supports, and how the accessible format can be obtained (Goal for completion: July 31, 2015).
  • Notify employees about how they can request accessible formats or communication supports (Goal for completion: December 31, 2015).

Best Buy Canada Ltd. will take the following steps to identify, prevent and remove other accessibility barriers:

  • Seek feedback from employees and/or customers about barriers to accessibility in our stores and workplaces and on our websites.
  • Consider ways to ensure that any complaints received about accessibility are communicated to Legal to ensure barriers are identified and steps possible to prevent/remove barrier are considered.

This Accessibility Policy and Plan will be reviewed and updated annually.

Contact Information
Should you have further questions regarding this policy, please contact Best Buy Canada Ltd.'s Employee Relations department at 604-435-8223. Employees may also contact their Manager, Human Resources Manager or Direct Access.

History
Created: December 31, 2013

Updated: December 31, 2013

Top of the page

Learn more about Policies