Passwords: How to make and change them

How do I change my password?
I forgot my BestBuy.ca password -- what do I do?
Guidelines for creating a good password

How do I change my password?

  • Click “My Account” found in the top right section of this page.
  • Click “Change Password” found in the Personal Information section.
  • Enter your current password, then your new password (twice).

You can begin using your new password immediately.

I forgot my BestBuy.ca password – what do I do?

Click “I forgot my password” on the sign-in page. Enter your email address and click "Send my password" and a temporary one will be sent to you.

You will receive your temporary password shortly after getting a confirmation message. We recommend that you use the password for your initial sign-in only and that you change it once you’ve accessed your account. Please retain your temporary password for future reference.

For your security, all billing, shipping, and order history information will be removed from your account when your temporary password is emailed to you. To restore your order history to your account, visit this page (sign in if necessary) and enter any one of your old order numbers so we can retrieve your order history.

Guidelines for creating a good password

When you're creating a password for your BestBuy.ca account, it's important to come up with a strong password so you can keep your account as safe as possible. Here are some tips:

Don't use:

  • Your username
  • Personal information like your name, date of birth, phone number, or any other info you provided during registration
  • Dictionary words
  • Repeating characters such as "11111111", keyboard sequences such as "asdfghjkl", or other obvious sequences like "123456790" and "ABCDEFGH"
  • Part of our website name
  • The same password that you've used on any other site

Make sure your password contains:

  • At least one uppercase and one lowercase letter
  • At least one number
  • At least six characters (longer passwords are more secure)

How to create a strong password

A strong password needs to contain a good mix of random characters, but also needs to be easy to memorize. One way to do this is to convert a sentence or phrase into a password.

For example, take this sentence:

We love our dog Snookums because he is so nice to cuddle with.

By taking the first letter of each word and converting some letters to numbers or other characters, you would end up with:

Wlod$bH1sn2Cw

Practice typing this password a few times while thinking of the original sentence as a way to remember each character and you should have it memorized pretty quickly.

Learn more about Accounts & Preferences


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