Viva from Best Buy >
Great new furniture for your home >
Shop All Deals >
Stock up on School supplies
Shop Now >
PS4 now available!
Limited quantities available.
Now at Best Buy
Learn More >
From computer glitches to smartphone mishaps, Geek Squad can save the day.
Our Agents are ready and waiting to set up, support, protect and repair.
Let us help you recycle your old and unwanted electronics. Find out more Best Buy’s
commitment to the environment and how your province is working to make a difference.
The Parts Store has millions of parts for your appliance, electronic, and wireless
device needs, so if there’s something you’re looking for, chances are they’ve got
With our team of experienced, non-commissioned Consultants making a claim will be
less stressful. They can help you replace your lost goods quickly and easily.
Best Buy’s Trade-In Program is a great way to trade your gently used electronics
for a Best Buy Canada gift card that can be used in-store or online.
Never miss a deal. Sign up for the newsletter.
Join the conversation and learn more about the latest gadgets, technology, and more
with Plug-In. Become a member and be a part of the community.
Discuss topics, share your tips and tricks, and check out what products everyone
is raving about.
Get the latest news and reviews about technology, movies, music, and so much more.
Welcome to VIVA Chatter! Join the conversation and stay in the know.
Your kid's backpack
Best Buy Canada provides the Forum as a service to its users and customers, to help them exchange ideas, tips, information, and techniques related to the products and services available in our stores and online. The Forum is here for the enjoyment and benefit of all members and is accessible to all visitors. Participation in the Forum is accessible to all individuals who register as members. The guidelines and rules presented below tell you what is expected of you as a condition for participating in the Forum, and what you can expect from other participants. By registering you agree to follow these Usage Guidelines.
We're here to help.
If you are new to the Forum, or are unsure about anything, just post your question in our Community Information board or send a message to one of our moderators by clicking on their username and selecting "Send this user a private message." You'll find that our moderators and your peers in the Forum are always happy to help. Moderators are always identified by the "Moderator" title under their user name.
Keep it relevant.
For everyone's benefit, please stay on topic when posting in the Forum. This Forum is specifically provided to allow members and Best Buy Canada Product Experts to share their knowledge and help one another. Please refrain from bumping threads, discussing personal matters, abusing or disparaging any company or product, or, in general, from posting on topics unrelated to products and services available at Best Buy Canada stores and online. This includes referencing moderator actions in the forum and posting messages that mention other forums.
Furthermore, please note that the Best Buy Community Forums are not intended for customer service issues. If you have a concern about your in-store or online customer experience at Best Buy stores in Canada, please contact us at firstname.lastname@example.org so we can help resolve your issue.
Kudos is a way of recognizing another member for a job well done. In other words, posting a helpful or informative forum post. If someone has posted a helpful response to a thread or provided you with information you were looking for in the community, go ahead and give that person a Kudos! The spirit of Kudos is to highlight helpful information, not highlight negative posts. If someone has posted a customer service related issue in the forum, you should never Kudos this person, even if you agree.
This is not a forum for discussing prices. We recognize that the issue of prices of products or services may come up, but we do not want it to be the focus of the Forum. The Forum is to discuss our common love - great technology. For legal reasons we do not permit references to competitors’ or their prices. If you wish to refer to a Best Buy Canada price then please recognize that prices change over time. Please check BestBuy.ca or contact a Best Buy Canada store representative for the most up to date pricing.
Keep it courteous and respectful.
Everyone wants to have a positive experience while on the Forum - please make sure that you are not detracting from any other user's experience. In particular, please refrain from submitting anything unlawful, libelous, defamatory, obscene, pornographic, profane, sexually explicit, indecent, lewd, harassing, threatening, violent, racist, abusive, harmful, invasive of privacy or publicity rights, inflammatory or otherwise objectionable or injurious to third parties. Members must also refrain from submitting any content intended to exploit, solicit, or harm minors. Your opinions are always welcome, but personal attacks and harassment ("flaming") in either the Forum or through private messaging is not permitted.
Most people are happy to help out on the Forum, but remember that their advice is just that; advice based on their own experience. You are responsible for deciding whether or not to follow it. If the advice given by a user, including Best Buy Canada Product Experts, manufacturer representatives or any other Best Buy Canada associate sounds wrong to you, do not follow or implement the advice.
You should not post personal information on the Forum including your address, age, email address, phone number or order number. Furthermore, if any user asks you for personal information, such as an account number, address, password or credit card number, do not provide it. This includes cutting and pasting private messages you receive from a moderator, emails or private messages from Best Buy employees, or posting personal information that identifies another individual, including Best Buy employees.
Keep it spam-free.
This Forum is not to be used to promote third-party services, products, websites, or organizations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of solicitation. Users are permitted to use links within the Best Buy Canada site and to external sites, provided that the links a) provide information relevant to the discussion, and b) do not point to commerce-enabled pages or pages from our competitors.
Keep it nice and clean.
Keep it legal.
No one is permitted to post or submit any material (i) that would infringe on any patent, trademark, trade secret, copyright, or other proprietary rights of any party, (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, provincial, state, federal, or international law, rule or regulation or (iv) that deals with individual customer complaints or legal matters.
Do not falsely claim to be someone you are not (including any Community member) or claim expertise, credentials that you do not possess. Members found to be impersonating someone else will be banned from the Forum.
Best Buy Canada retains the right to remove content and limit users' access.
Best Buy Canada retains the right, at its sole discretion, to limit users' access to the Forum and to remove material that, in Best Buy Canada’s sole judgment, does not comply with the current Usage Guidelines or Terms and Conditions, or that is otherwise inappropriate for the Forum, harmful, objectionable, illegal or inaccurate. Best Buy Canada also retains the right to assign such right to some users of the Best Buy Canada Forums. Best Buy Canada is not responsible for any failure or delay in removing such material. Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Terms and Conditions, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.
Disclaimer of warranties and limitation of liability.
Last updated July 9, 2010
Learn more about Policies
NEED HELP? Give us a call at 1-866-BEST-BUY (237-8289)
© 2014 Best Buy Canada Ltd. All rights reserved. For personal, noncommercial use only.