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Best Buy Canada Community Forums Usage Guidelines

Best Buy Canada provides the Forum as a service to its users and customers, to help them exchange ideas, tips, information, and techniques related to the products and services available in our stores and online. The Forum is here for the enjoyment and benefit of all members and is accessible to all visitors. Participation in the Forum is accessible to all individuals who register as members. The guidelines and rules presented below tell you what is expected of you as a condition for participating in the Forum, and what you can expect from other participants. By registering you agree to follow these Usage Guidelines.

We're here to help.
If you are new to the Forum, or are unsure about anything, just post your question in our Community Information board or send a message to one of our moderators by clicking on their username and selecting "Send this user a private message." You'll find that our moderators and your peers in the Forum are always happy to help. Moderators are always identified by the "Moderator" title under their user name.

Keep it relevant.
For everyone's benefit, please stay on topic when posting in the Forum. This Forum is specifically provided to allow members and Best Buy Canada Product Experts to share their knowledge and help one another. Please refrain from bumping threads, discussing personal matters, abusing or disparaging any company or product, or, in general, from posting on topics unrelated to products and services available at Best Buy Canada stores and online. This includes referencing moderator actions in the forum and posting messages that mention other forums.

Furthermore, please note that the Best Buy Community Forums are not intended for customer service issues. If you have a concern about your in-store or online customer experience at Best Buy stores in Canada, please contact us at customerservice@bestbuycanada.ca so we can help resolve your issue.

Kudos.
Kudos is a way of recognizing another member for a job well done. In other words, posting a helpful or informative forum post. If someone has posted a helpful response to a thread or provided you with information you were looking for in the community, go ahead and give that person a Kudos! The spirit of Kudos is to highlight helpful information, not highlight negative posts. If someone has posted a customer service related issue in the forum, you should never Kudos this person, even if you agree.

Discussing prices.
This is not a forum for discussing prices. We recognize that the issue of prices of products or services may come up, but we do not want it to be the focus of the Forum. The Forum is to discuss our common love - great technology. For legal reasons we do not permit references to competitors’ or their prices. If you wish to refer to a Best Buy Canada price then please recognize that prices change over time. Please check BestBuy.ca or contact a Best Buy Canada store representative for the most up to date pricing.

Keep it courteous and respectful.
Everyone wants to have a positive experience while on the Forum - please make sure that you are not detracting from any other user's experience. In particular, please refrain from submitting anything unlawful, libelous, defamatory, obscene, pornographic, profane, sexually explicit, indecent, lewd, harassing, threatening, violent, racist, abusive, harmful, invasive of privacy or publicity rights, inflammatory or otherwise objectionable or injurious to third parties. Members must also refrain from submitting any content intended to exploit, solicit, or harm minors. Your opinions are always welcome, but personal attacks and harassment ("flaming") in either the Forum or through private messaging is not permitted.

Be careful.
Most people are happy to help out on the Forum, but remember that their advice is just that; advice based on their own experience. You are responsible for deciding whether or not to follow it. If the advice given by a user, including Best Buy Canada Product Experts, manufacturer representatives or any other Best Buy Canada associate sounds wrong to you, do not follow or implement the advice.

You should not post personal information on the Forum including your address, age, email address, phone number or order number. Furthermore, if any user asks you for personal information, such as an account number, address, password or credit card number, do not provide it. This includes cutting and pasting private messages you receive from a moderator, emails or private messages from Best Buy employees, or posting personal information that identifies another individual, including Best Buy employees.

Keep it spam-free.
This Forum is not to be used to promote third-party services, products, websites, or organizations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of solicitation. Users are permitted to use links within the Best Buy Canada site and to external sites, provided that the links a) provide information relevant to the discussion, and b) do not point to commerce-enabled pages or pages from our competitors.

Keep it nice and clean.
Nobody likes to get viruses in their personal computer. Members are not permitted to post any content that uses JavaScript or ActiveX code, repetitive posts, or otherwise interferes with the operation(s) of the Forum or site. Do not post content that includes "Trojan horses", worms, spyware, files, executables, or external links to sites that force the download of any virus, program, spyware or other content or code that could interfere with the functionality of the site or damage or destroy data or functionality of any computer hardware or software.

Keep it legal.
No one is permitted to post or submit any material (i) that would infringe on any patent, trademark, trade secret, copyright, or other proprietary rights of any party, (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, provincial, state, federal, or international law, rule or regulation or (iv) that deals with individual customer complaints or legal matters.

Do not falsely claim to be someone you are not (including any Community member) or claim expertise, credentials that you do not possess. Members found to be impersonating someone else will be banned from the Forum.

Best Buy Canada retains the right to remove content and limit users' access.
Best Buy Canada retains the right, at its sole discretion, to limit users' access to the Forum and to remove material that, in Best Buy Canada’s sole judgment, does not comply with the current Usage Guidelines or Terms and Conditions, or that is otherwise inappropriate for the Forum, harmful, objectionable, illegal or inaccurate. Best Buy Canada also retains the right to assign such right to some users of the Best Buy Canada Forums. Best Buy Canada is not responsible for any failure or delay in removing such material. Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Terms and Conditions, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.

Disclaimer of warranties and limitation of liability.
Members like you are providing most of the material in the Best Buy Canada Forums. Such third-party content is the sole responsibility of the person originating the material. Best Buy Canada does not control and is not responsible for this third-party material. Best Buy Canada does not make any representations or warranties regarding the Forum or any content related to or on the Forum, and hereby disclaims any representations and warranties regarding the Forum and any content related to or on the Forum. In particular, Best Buy does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material that appears in the Best Buy Canada Community Forums, regardless of who originates that material. You expressly understand and agree that you bear all risks associated with using or relying on the material. Best Buy Canada will not be liable or responsible in any way for any content in the Best Buy Canada Community Forums, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material. This disclaimer and limitation on liability is in addition to the disclaimers and limitations contained in the Terms and Conditions that apply to all use of the Best Buy Canada Web Site, which can be found here. In case of discrepancy between this document and Terms and Conditions, or with Best Buy Canada’s Privacy Policy, the Terms and Conditions and the Privacy Policy will prevail.

Last updated July 9, 2010

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