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BOOST YOUR PRODUCTIVITY
We carry a huge selection of computers and tablets from brands you trust
YOUR DESTINATION FOR OFFICE SUPPLIES
From ink to desk supplies, we've got the office essentials you need
The future of TV has arrived
4K Ultra HD TVs provide 4x sharper resolution than Full HD 1080p, and that's just the beginning.
CANON'SBEST IN GLASS SALE EVENT
Lowest prices of the season of a huge selection of Canon gear.
SONOS SMART SPEAKER SYSTEM
Fill your entire home with music in any room or every room – at the same time.
KEYLESS ENTRY FROM YOUR SMARTPHONE
Lock and unlock your door, grant access to guests, and monitor activity 24/7.
Step into Rift. With Rift, you'll feel like you're really there.
OVER 14,000 MUSICAL INSTRUMENTS AVAILABLE ONLINE
PlayStation 4 Pro 1TB Console - 4K Gaming
visit our appliance showrooms
All the essentials to get you and baby started right
HUGE SAVINGS ON TOP LUGGAGE BRANDS
Update your space for less
Great deals on a huge selection of stylish furniture.
THE MOST-WANTED TECH TOYS ARE HERE
The hottest toys for the season are here
Bonus pages of DEALS you won't find in print!
All today’s DEALS, right here
Hot clearout DEALS are going fast
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We take care of the tech you rely on everyday.
Expert Setup & Support 24/7/365
(366 in leap years)
Get a bundle of perks for one low monthly payment
If my package gets lost, who do I contact?
You can contact our Customer Service team and we will start a trace with the applicable carrier on your behalf. You can also contact the carrier with your tracking number (which can be found by logging into “My Account” ) Canada Post expedited delivery is 2-7 days anywhere in Canada. Please consider that prior to making a claim.
Please note that tracking may not be available for some Gift Card orders as they are sent via lettermail.
Claims must be made no later than 90 days after your order was shipped.
I received a confirmation email, but then received another email saying my order can't be processed - why?
As soon as you place an order, a confirmation email will be sent to you. If we discover there is an issue with inventory or your credit card, another follow-up email will be sent notifying you that there is a reason why we can’t process your order.
I haven't received my package yet, but my account shows that I have – what do I do?
Please contact our Customer Support Centre and we will investigate the matter for you.
What does "no safe drop" mean?
Canada Post will not leave a package on your doorstep if you are not home to receive it. Instead the carrier will leave you a note with an address to the closest Postal Outlet where you can pick up your package by showing a valid piece of government ID.
What happens if I'm not home to receive my shipment?
Best Buy products shipped through Canada Post are labelled "No safe drop," which means Canada Post will not leave a package on your doorstep if you are not home to receive it. Instead the carrier will leave you a note with an address to the closest Postal Outlet where you can pick up your package by showing a valid piece of government ID.
Since a signature is always required with Purolator please try to make sure someone is home to sign for your package. Purolator makes one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact Purolator to arrange for a second delivery attempt.
2) Pick up the package from a Purolator depot. In order to determine which Purolator depot your package is located in, track the package using the tracking number included in your order confirmation email or contact Purolator. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
If the tracking information indicates that your product is being returned to us or has become undeliverable, please contact our customer service department so one of our agents can assist in starting an investigation on your behalf. A delay in notifying us could result in a delay in the refunding process.
Learn more about Delivery and Returns
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