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What is your Safe Shopping Guarantee?

At Best Buy, we believe your online shopping experience should be convenient, fun and, most of all, safe. While browsing our web store, you can rest assured that we have your security in mind. This is why we have installed the most powerful encryption technology available in the marketplace today. And you can be sure that whenever any aspect of this technology changes, we upgrade our system accordingly.

The technology we use makes your personal and credit card information unreadable as it travels to our server. Your information is then stored in a database on a server that is not connected to the Internet, and is secured behind our internal security systems. In fact, using your credit card in our web store can be safer than using it in a restaurant or gas station.

You also have the option of paying for your orders with PayPal ensuring that your financial and personal information is not transmitted over the internet when placing your order.

We also make protecting your privacy a top priority. As such, we have a strict policy against selling, lending or renting any personal information you provide to us during your visit to our online store. Any personal information we collect during your visit, we use with your prior knowledge and consent, and only to properly process and fulfill your order and to make your shopping experience as enjoyable as possible. Your name and address will not show up on any mailing lists, other than our own – and that's only if you request to be on it. If you would like to be removed from our mailing list, just let us know and we will delete your information from our lists.

All these factors give us the confidence to back every purchase you make at BestBuy.ca with our Safe Shopping Guarantee.

If you have any issues or concerns with fraud or security, please contact our Resource Protection Department by sending an email to security@bestbuy.ca.

If you have any questions about our "Privacy of Information" policy, please contact us at any time.

If you would like to make an offline purchase, please contact us, we’re here to help.

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