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I purchased 2 frames for a grocery store that I work in. I could not get the videos to play properly. I emailed the company and they said that (avi video file type with the xvid video codec, and 720x576(4.3) or 640x576(16.9) and a frame rate of 24 fps or less), it doesn't tell you this in the instructions. How ever the video played very well and I wish I could give this a higher rating as it works well in a quiet (no white noise) environment. I had to return this product because the speakers are in the back of the frame and you cannot hear the audio when standing in front of the frame. I think these frames would work well I a more quite and smaller environment.
Bought this one with extended warranty, back stand is broken when I was trying to assembly the frame by pushing the back stand in as described in the menu at home, It is purely out of poor design !.
At the service dept. guys, explaining its poor design to the manager who demonstrated another one to me gently and softly, I asked to let me try it again but refused, obviously afraid of breaking it again. So I didn't want it with such poor quality even I bought the extended warranty.
What more surprised me is that they just agreed to give me store credit because I returned a broken one instead of the original, and I have no choice at that moment.
But during the process, I was told, surprised me again here, that full refund will be given back to my credit card. What changed their mind? do they have a standard of customer service?
This digital frame worked well for us. Loved having the remote and option to hang.
This product does not work as intended. Only a few videos will play, but nowhere in the instructions are the supported resolution, formats, etc. stated. The interface is horrible for moving files. A very bad product and quick return.
Got this as a x-mas presnet for my wife... but only got to open it and load pictures about 2 months after.... I wish I had done it earlier as i would have returned it.
- The picture quality is extremely poor
- There is no random pictures setting.so pictures will be shown per the order entered.
- Looking at pictures from an angle is limited...
- Not all videos types can be played
- Stand is not secure... frame can fall easily
- The calendar option is useless as the picture show in the corner is so bad quality you can't even see who/what's on it.
- no instruction on how to load from a PC
I bought two of these units over the course of 3 weeks. The auto OFF?ON did not work properly. It would be good for a day or so then default back to the OFF settings! The saturation adjustment for the photos did not hold on 9, it kept defaulting back to 13. I tried two separate units and the second one the saturation adjustment worked but the auto timer did not. I will not buy another one of these until the manufacturer improves the priduct. I heard from the store that they have a lot of returns for this item. Unfortunately this product has saturated the market and it is difficult to find another brand!
Purchased three of these for various branches. They all work fine but I am a bit disappointed with the picture resolution on the type slides. Even when I made high res images, the resolution on type was a little ragged. Also, find the remote insensitive and not easy to work with ... finally justed used the buttons on the unit itself to program it. FYI the resolution on the 18.5 inch unit is much sharper, but of course a few more dollars.
Bought this on sale as it is too pricey otherwise. It does not play pictures from a USB drive, you need an SD card. It does not randomize the pictures for display, its always the same sequence, and it cannot deal with pictures in directories. It does have auto off and on. It needs two supports (screws) in the wall to hang, making it harder to level than if it needed one. I suspect balance was an issue in design.
The manual is brief to the point of being useless in places.
Would I buy this again, no. I'd look for a frame that does what I want it to: play from a big USB, randomize the pictures, and auto off and on.
I have had this frame since Mothers Day as a gift from my daughter. I have not had any problems. The picture is very nice and I love the random slide transition effects. I can load my pictures onto the internal memory by connecting it to my computer or I can just put in my SD card from my camera and then the pictures start playing. I'm very satisfied with this item.
Well I bought one and it worked for 2 hours then the screen went out. So I bought another one and so far it is working fine just wish the picture quality was better
was not able to download entire content of sd card into internal frame memory, had to be one by one, very tedious, also deleting has to be one by one, very time consuming and does not work all the time,its frustrating, i know the remotes on those products are tiny but this one is also hard to handle,needs a lot of thumb power to finally get it working plus you can't scramble the pictures so they appear the way they were taken,boring.Over all I would not recommend this product, its too expensive for what it does!
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