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Product Replacement Plan

Product Replacement Plan

What is the Product Replacement Plan (PRP) and how does it work?

Your Best Buy Product Replacement Plan (PRP) provides comprehensive coverage and easy fulfillment from day one, offering full replacement of covered products.


  • No Service Needed

    This plan frees you from parts delays and waiting in long lines. We give you a Gift Card so you can choose your own product replacement in one of our bricks and mortar store locations or online at
  • Full Replacement

    You get comprehensive coverage, with no deductibles or other hidden charges. If your product is found defective under normal usage, we will provide a gift card in the value of the original purchase price of the defective product
  • Nationwide Redemption

    We can redeem the Gift Cards in any of our stores nationwide or online. Simply submit your request online or contact us toll-free at 1-866-BEST BUY (237-8289) to arrange for your Gift Card.
  • 24-7-365

    For your convenience, you can reach our service representatives anytime day or night.

Purchasing a Plan

To find the price and purchase a plan for a specific product, look for the "Performance Service Plan" information to the right of the product's description.

Submitting a Product Replacement Claim

You can now submit a product replacement claim online. Click on the button below to get started. If you prefer by phone, you can contact us toll-free at 1-866-BEST BUY (237-8289).

Submit A Claim
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