What is the Product Replacement Plan (PRP) and how does it work?
Your Best Buy Product Replacement Plan (PRP) provides comprehensive coverage and
easy fulfillment from day one, offering full replacement of covered products.
No Service Needed
This plan frees you from parts delays and waiting in long lines. We give you a Gift
Card so you can choose your own product replacement in one of our bricks and mortar
store locations or online at www.BestBuy.ca.
You get comprehensive coverage, with no deductibles or other hidden charges. If
your product is found defective under normal usage, we will provide a gift card
in the value of the original purchase price of the defective product
We can redeem the Gift Cards in any of our stores nationwide or
online. Simply submit your request online or contact us toll-free at 1-866-BEST
BUY (237-8289) to arrange for your Gift Card.
For your convenience, you can reach our service representatives anytime day or night.
Purchasing a Plan
To find the price and purchase a plan for a specific product, look for the "Performance
Service Plan" information to the right of the product's description.
Submitting a Product Replacement Claim
You can now submit a product replacement claim online. Click on the button below
to get started. If you prefer by phone, you can contact us toll-free at 1-866-BEST
Submit A Claim