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We take care of the tech you rely on everyday.
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(366 in leap years)
We know making an insurance claim can be stressful. That's why our team of experienced,
non-commissioned Claims Consultants is here, ready to help you replace your lost
goods quickly and easily.
We provide your Claims Adjuster accurate and timely quotations. Once your claim
has been approved, just pick up your goods or have them delivered to you with no
Our convenient in-store offices and multiple pick-up locations allow you to view
and try out replacement products from the over 600 brand names we have in our stores.
As a division of Best Buy Canada, our selection includes:
For more details, please contact our Central Communications Centre at:
Phone: 1-866-9CLAIMS (925-2467) or 604-412-1239
Fax: 1-877-412-5251 or 604-412-5251
(for Best Buy Product Service inquires please contact : 1-866-BEST BUY (1-866-2378-289))
It is best to contact your insurance provider first to let them know you are going
to be processing a claim. Your adjuster will give you the necessary forms to fill
out and then your adjuster will fax or email us with the detailed list of Consumer
Electronics, Car Audio, Appliances and Media you have supplied to them. We will
then process a replacement quote and send it back to your adjuster for review.
You can simply contact our toll-free call center (see previous page) and we will
take down your information and then send a Like, Kind, Quality replacement quotation
to your adjuster.
You can e-mail us your information with the Quote Request Form that is available
on the previous page.
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Our turn-a-round time is generally up to 48 hours. This may vary due to how much
detailed information is originally provided on the quote request i.e. make & model
numbers supplied or not, are correct model numbers supplied, etc. If we need to
contact you to get more information and leave a message - we generally will not
process the quote until we hear back from you...
We do need some basic information in order to send a quote to your adjuster, mostly
the insurance company's name and if possible your adjuster's name. If you have both
of these it will make it easier for us to get the quote to your adjuster in a timely
manner but if you only have the insurance companies name we can call the company
and verify who your adjuster is and then contact them with the replacement quote.
Our trained staff does all the homework for you by researching the specifications,
features and quality of the product that was lost or damaged. We look at all product
that is currently available on the market and make a informed suggestion to yourself
and your adjuster as to what item would be the closest replacement so you can back
to "where you were" before your loss. Our ReClaim consultants are hand picked for
their years of experience in the electronics and/or insurance industries. We leverage
our team of experts and their vast knowledge with the seemingly endless list of
electronics and appliances, both old and new. ReClaim has also invested in a software
program that can look up brochures, specifications and features of most electronics
dating back to 1986!
We have dedicated non-commissioned ReClaim Consultants in offices within various
Best Buy stores to serve you. It is best to talk to one of our staff as sales associates
on the floor are not familiar with the process and cannot bill the insurance company
directly for you. This will also alleviate any miscommunication and confusion on
what has been quoted, what has been approved for replacement by your adjuster etc.
Please call our toll-free line at 1-866-9CLAIMS (925-2467) for
a location near you. Quite often the entire quote process can be done over the phone
and from the comfort of your own home.
Generally there is no specific time frame on processing a claim as there are so
many variables in each case. Once ReClaim Insurance Replacement has sent the quote
to your adjuster, we can replace your products as soon as we are given authorization
directly from the adjuster. Be sure to get all of you required paperwork, such as
your Schedule of Loss and Police Report, to your adjuster so that the process goes
quicker and smoother. Once replacement is approved, simply make an appointment to
meet with your ReClaim consultant and we will look after the rest.
Most insurance companies have accounts already set up with ReClaim so you will not
be "out of pocket" for your products.
ReClaim can accept payment of your deductible and provide you with a receipt. We
then bill the insurance company for the remainder of our invoice.
Payment options: Visa, MasterCard, American Express, Debit, Cash.
No. Our service has no charge to you or the insurance company. We quote with the
goal that you will choose our company and stores to replace your items. We do not
work for the insurance companies and in no way make decisions on your policy and/or
what can or can not be replaced. ReClaim is simply a quote and supply source who
serve 2 customers, you and the insurance company.
As the insurance company is ultimately paying the bill the product is non-refundable
to you for cash or credit. If for some reason the product needs to be returned,
a ReClaim Claims Consultant must be the one to authorize and process the refund.
All refunds go back to the insurance company as the original invoice was paid on
the insurance company's account.
You can exchange your product for product in the same category only i.e. you were
given a 27" television and now you want to upgrade to a 32" television - this can
be done. You can not exchange your 27" T.V. for a car stereo..as this is not what
your insurance claim was for and goes against the "Replacement" rules on your insurance
policy. Again, any exchange must be processed by a ReClaim staff member.
As experts in Consumer Electronics and Media replacement, ReClaim seeks to provide
you efficient, timely and convenient service.
We help make the stressful time of property loss hassle-free and simple as possible.
We have dedicated non-commissioned in-store consultants to help you through the
Authorized dealer of over 600 Brand Names.
Large on-hand inventory.
Direct billing to the insurance company.
Points. Perks. Exclusives.
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