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(366 in leap years)
65 Future Shop stores are now open & operated by Best Buy.
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I bought an item from futureshop.ca and I can no longer access the website, are you going to fulfill the order?
I had a Home Delivery service scheduled by a store that is closed. What do I do?
I placed an order online that was shipped to a closed store. Where and when can I pick up that product?
I have placed a pre-order, but the store has closed. How do I get my item?
I have an item on Layaway, but my local store has closed. How do I get my item?
I placed a Reserve and Pick Up order and the store is closed. Where and when can I pick up that product?
How will you contact me?
I want to return or exchange an item I purchased at Future Shop or FutureShop.ca. What do I do?
I was going to return an item to my local store after the reopen date, but the store is still under renovation and the return date has passed. Will you honour my return?
I have unused Future Shop gift cards. How do I use them?
Will my Future Shop eCertificates work on BestBuy.ca?
Will my Future Shop Protection Plan or manufacturer’s warranty still be honoured?
I have an item in for repair/servicing at a store that is now closed. How do I get my item back?
I have an appointment booked with Geek Squad. Will it need to be re-scheduled?
Is my Geek Squad Installation (after service warranty) going to be honoured at Best Buy stores?
How do I know if a store near me is closed or if it will be reopening soon?
The store near me was temporarily closed and has re-opened, but it still says Future Shop on the signage. When will the store be completely rebranded?
I wanted to buy a product advertised by Future Shop, will you honour the sale price at Best Buy and BestBuy.ca?
I have a Future Shop Credit Card and always visit the store in-person to pay my monthly statement. What are my options now?
I wanted to buy an exclusive product from Future Shop that you don’t carry at Best Buy. How do I buy it now?
Will I still be able to use my Future Shop.ca mobile app?
I’m a Reward Zone member; can I use my Reward Zone card at Future Shop stores undergoing rebranding?
What is happening with information that I have provided to Future Shop or futureshop.ca?
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