General Shipping FAQ


What are your shipping methods?

To offer you the best possible service, during the checkout process we'll show you the most economical and efficient shipping options available. Simply select the level of service you prefer while you're checking out.

Canada Post Delivery Options

Expedited Delivery:
The economical delivery method. Free for orders over $35 with a few exceptions.

Xpresspost Delivery: The fastest service for a small premium.

Delivered Tonight: This level of service is only available to customers shipping to the Greater Toronto Area and allows you to get your order delivered the same day you place it. If your order is placed before 11am ET Monday-Friday, you can get your item(s) delivered between 5-9pm ET. Orders must meet certain requirements. Learn more about Delivered Tonight.

Lettermail: Smaller items like Gift Cards, music, and DVDs can be shipped through Lettermail. Tracking information is not available for this type of shipping and can take up to 8 business days for delivery..

Please note: Canada Post delivery services may vary by location and may require pickup of product(s) at a local retail postal outlet.


Purolator Delivery Options

This is the standard (and most budget-friendly) delivery method. It's free for orders over $35 with a few exceptions.

Please note:

  • For items weighing over 32kg please expect a phone call to arrange delivery of your order. Purolator only delivers to your door so it might be a good idea to have someone available to help you carry the order into your home.
  • Purolator requires a signature for all deliveries.

Scheduled Delivery

This delivery option is used for items that are usually larger and heavy (such as TVs 53" and over, TV stands, and major appliances). It's not available for Reserve and Pick Up and does not include remote locations. Learn more about Scheduled Delivery.

Please note: Scheduled Delivery items require a physical street address, highway number and/or an emergency number with your order.

Learn more about Scheduled Delivery>


How do I track my order?

You can find your tracking number in:

  • The confirmation email you received when your order was shipped
  • In your order details that can be access through Order Status

Please note:

  • Tracking may not be available for up to 24 hours after placing your order, and is not available for some Gift Cards, Music, or DVDs that are sent via letter mail
  • Tracking ID numbers do not apply to Scheduled Delivery items, such as TVs 53" and above and select TV stands


Can I ship to a PO Box address?

Yes, via Canada Post. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order. Items that are over 30KG will only be available for pick up at the local courier pick up depot.

Please note: Oversized items, Scheduled Delivery items, and dangerous goods (such as pressurized CO2 cannisters and batteries) require a civic address and cannot be shipped to PO Boxes.


If my package gets lost, who do I contact?

You can contact our Customer Service team (call 1-866-237-8289 or email) and if you’re eligible, we will start a trace with the applicable carrier on your behalf.

Please note:

  • Claims must be made no later than 90 days after your order was shipped
  • Canada Post will not open a claim on your behalf, the claim has to come from the Best Buy customer experience team

What happens if I'm not home to receive my shipment?

Canada Post

Best Buy products shipped through Canada Post are labelled "No safe drop," which means Canada Post will not leave a package on your doorstep if you are not home to receive it. Instead the carrier will leave you a note with an address to the closest Postal Outlet where you can pick up your package by showing a valid piece of government ID.


Since a signature is always required with Purolator please try to make sure someone is home to sign for your package. Purolator makes one delivery attempt, and if nobody is available to sign for the package you'll have two options:

1) Contact Purolator to arrange for a second delivery attempt.


2) Pick up the package from a Purolator depot. In order to determine which Purolator depot your package is located in, track the package using the tracking number included in your order confirmation email or contact Purolator. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.


What happens if my order was 'returned to sender' (RTS)?

You'll automatically receive a refund within 5-7 business days of our receipt of the package.

Please note: We can't reverse the RTS process once it's in transit so unfortunately you'll have to re-order if you wish to order the same product.

This might have happened because:

  • Your address was entered incorrectly when placing your order
  • There were delivery attempts but the package was not retrieved from the post office within the time limit


Learn more about Delivery & Pickup

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