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To offer you the best possible service, during the checkout process we'll show you the most economical and efficient shipping options available. Simply select the level of service you prefer while you're checking out.
Expedited Delivery: The economical delivery method. Free for orders over $35 with a few exceptions.
Xpresspost Delivery: The fastest service for a small premium.
Delivered Tonight: This level of service is only available to customers shipping to the Greater Toronto Area and allows you to get your order delivered the same day you place it. If your order is placed before 11am ET Monday-Friday, you can get your item(s) delivered between 5-9pm ET. Orders must meet certain requirements. Learn more about Delivered Tonight.
Lettermail: Smaller items like Gift Cards, music, and DVDs can be shipped through Lettermail. Tracking information is not available for this type of shipping and can take up to 8 business days for delivery..
Please note: Canada Post delivery services may vary by location and may require pickup of product(s) at a local retail postal outlet.
Ground: This is the standard (and most budget-friendly) delivery method. It's free for orders over $35 with a few exceptions.
This delivery option is used for items that are usually larger and heavy (such as TVs 53" and over, TV stands, and major appliances). It's not available for Reserve and Pick Up and does not include remote locations. Learn more about Scheduled Delivery.
Please note: Scheduled Delivery items require a physical street address, highway number and/or an emergency number with your order.
Learn more about Scheduled Delivery>
You can find your tracking number in:
Yes, via Canada Post. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order. Items that are over 30KG will only be available for pick up at the local courier pick up depot.
Please note: Oversized items, Scheduled Delivery items, and dangerous goods (such as pressurized CO2 cannisters and batteries) require a civic address and cannot be shipped to PO Boxes.
You can contact our Customer Service team (call 1-866-237-8289 or email) and if you’re eligible, we will start a trace with the applicable carrier on your behalf.
Best Buy products shipped through Canada Post are labelled "No safe drop," which means Canada Post will not leave a package on your doorstep if you are not home to receive it. Instead the carrier will leave you a note with an address to the closest Postal Outlet where you can pick up your package by showing a valid piece of government ID.
Since a signature is always required with Purolator please try to make sure someone is home to sign for your package. Purolator makes one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact Purolator to arrange for a second delivery attempt.
2) Pick up the package from a Purolator depot. In order to determine which Purolator depot your package is located in, track the package using the tracking number included in your order confirmation email or contact Purolator. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
You'll automatically receive a refund within 5-7 business days of our receipt of the package.
Please note: We can't reverse the RTS process once it's in transit so unfortunately you'll have to re-order if you wish to order the same product.
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Learn more about Delivery & Pickup
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