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So Nest is claiming it is officially into Canada now. Despite this claim, Nest is not compatible with normally open zonal isolation valves. Many new setups in Canada have only two wires, appear to work on Nest's compatibility checker, but actually do not work. I called their tech support, which were very friendly and timely, but it took a whole day to figure out that it was not compatible. Their support had never even seen a normally open valve and dismissed it as an outside probability near the start of the troubleshooting.
If you want to see if your place is compatible, don't use the online checker. Instead, get your thermostat model number and give them a call. Ask about the normally open thing and they should be able to look up your existing thermostat and see if Nest is compatible.
I've researched workarounds, and for the price, there is no way you should go this route.
To finish the rant, it's super stupid of Nest not to have this work on a common canadian heating type because it is just a software issue. The hardware and wiring all exist for it to work and a simple firmware upgrade could solve this issue. However, if you check the web, it's been a problem for awhile.
my 20 years old thermostat is much accurate than this junk I will return it today and don't recommend it to anybody.
Garbage never accurate I cant Believe they call it smart thermostat and you have to adjust the temperature all the time manually because it can never read the correct temperature in the room.
I own nest first generation then upgraded to second generation and I'll tell you this is waste of money piece of garbage I am sick and tired adjusting the temperature up and dow 10 or 20 times a day as this thing is never accurate then I discovered another smart thermostat Called Ecobee3 and I purchased it installed it and wow what a big different.
finally after 4 years I am feeling the correct temperature and never have to worry adjusting it.
I don't recommend this garbage to anyone you should try the Ecobee3 before you purchase this one.
This is the thermostat to buy! Love it from day one. Purchased the Nest Protect as well and looking forward to Dropcam when it is integrated into these as well.
Excellent product. Super easy to install in less than 10 minutes. Is extremely efficient with Airwave technology and Auto Away setting. Remote functionality works like a charm on iPhone and iPad. Would be better if Nest supported WPS for network configuration.
Before buying this product I set my expectation and review all available product of this type. But I narrowed down to Nest. I have installed it at home and for the past two weeks it working as expected. Five 5 for this.
I installed this thermostat a week ago. I love the auto-away feature! From the energy tracking feature I can tell my furnace has been running less on the days we've been away. I'm sure it will save me money in the long run. It also has a great app, and connects to wifi. Now I can turn the temperature up before I get home. And with the auto programming feature, I find it adjusts to what I want automatically.
I'll start with the fact that when it worked it was wonderful and addicting to monitor and track my home thermostat remotely. But alas the product is not robust enough for long term use. My unit died and it took me two days to get Nest tech support on the phone. After three hours of tech support and $150 service call from my local HVAC dealer they decided to send me a replacement. That took a week to process. All this on the coldest week of the year with temp near -30 !! In the meantime I installed my old Honeywell unit and it ran fine. The replacement Nest lasted about a week and then died again. Now I can't reach Nest and they are not responding to my email. The quality needs improvement and more testing. After all, if it fails on the coldest night of the year, you can expect serious problems with your home. I'd like to see a beefed up electronics circuit with proper environmental testing. I can't risk a failure if I'm away for a few days and my home dropping below zero. I loved the unit but it's not reliable. A friend at work had a similar experience and waited a month for a replacement unit. Do your research online for similar stories. I hope there is a better product in the future. For now my Honeywell unit will keep me warm and safe.
User Friendly is the best way to describe the experience/product. The website was excellent for determining if my system would be compatible with it. Installation was easy but does take about an hour so allow for that. It is extremely well thought out. They include a two headed screwdriver, back plate if you need to cover old holes, labels to stick on your wires to avoid forgetting which is which and it has a built in level. It also looks very cool and the app works great. A lower price would always be welcome but I have no criticism of the product.
I have a one year old Lennox high efficiency furnace, with a two stage burner and fans plus a continuous run low which is much lower than the furnace low fan speed. Four wire set up. Set up was easy and quick, connected to my wifi right away. I got into the detailed settings to tell it when I last installed a filter, so I expect to tell me when to change it. The web site says it calculates this time on furnace run time, so things like pets, carpets, etc will affect the capability of this setting, but it is still a nice feature.
With my high efficiency furnace, I do not expect a lot of money savings, but this device looks quite nice on the wall.
The ability to control it remotely over the internet is the greatest feature.
It will be interesting to see if it saves any money over the summer with the air conditioner as it adjusts temperature taking the indoor humidity into account.
Purchased this unit, had it installed for a couple weeks, and although Nest claims that it will work with 2 stage gas fired furnaces on their website, it actually does not function properly. I found that it was hunting between high and low speed fan settings. I called thier tech support and was on hold for more than 1 hour before they even answered, and then was trying to troubleshoot for more than half an hour, and the call got dropped (my fault), but they didn't have the courtesy to even call me back. During our conversation, they explained that there was a work around, but that it would involve me hiring an HVAC technician (out of my pocket) to change some parameters on my furnace so that the fan would be limited to one speed only. This would defeat any energy savings as my furnace is 2 speed for efficiency purposes, and I immediately shopped around for a replacement and returned the Nest.
We have had this in our home for over a year now and love it, all details are it says but my only negative comment is that it doesn't tell or remind you when to change your furnace filter.
Otherwise worth every penny.
Very easy to install and set up. You can train the thermostat by adjusting it manually for a week or program a schedule from your iPad, phone, or computer. One of many excellent features is that you can set a target time to reach operating temperature and the device computes a time to fire up the furnace depending on outside temperature and past results. In short, you can count on getting up to a warm house no matter how cold it is outside. It is great to be able to check on the temperature of your house when you are on vacation, no matter where you are in the world. If you go away and forget to adjust the Nest, it will figure out that nobody is home and turn down the temperature anyway.
After having done extensive research, I decided to purchase this thermostat. Using the ample information found on their website (along with a quick call to them), I was able to determine (before buying) that the Nest would indeed work with my system. Installation took a few minutes, and set-up was complete within another 4 or 5 minutes. It had learned our schedule within a few days, and was running as advertised at that point. The ability to control it remotely is a huge bonus, as we are able to turn it down if we forget when we go away for a weekend. Overall this is exactly as advertised and is working flawlessly.
I really love it... Very vey easy to install and configure. I'm still impressed on all the technologies you can embark in this small piece! After one week, the learning experience step 1 is completed and you can adjust it through the web interface. Great product with a very nice look. If you are not sure on the compatibility with your current system, you can take a picture of your current thermostat, send it to the help desk, and they gonna tell you if you can make the switch... And how!
I love this thing!!! Works incredibly well. The app is awesome. Super easy to install. They have the best customer support I have every seen. Love this product
Only had thermostat for a couple days and already loving the iPhone app with this product. Allows you to change temp anywhere any time. Has a lot more awesome features I'm just mentioning what I like.
Just bought it, about to install it, and found a problem. Called tech support. The issue was that the Nest system does not work with variable fan systems (i.e. systems with fan settings for high, medium, and low) - which is strange because this is the type of AC/heating systems found in most condos in Toronto! Tech support said there is no way it will work and I will have to return the unit. Returning the unit... too bad!
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