VTRAC Robotics Corporation

VTRAC Robotics strategizes, customizes, integrates, distributes and commercializes robots to enhance human lives by offering solutions to education, healthcare, transportation and retail sectors, small and mid-sized businesses

  • Shipping Policy

    Shipping Cost

    Shipping costs are dependent on your order and your shipping location.Add the product to your cart to get your shipping estimate.

    Please allow 2 business days from the date of order for your product to ship.

    **In the event that product is unavailable, you will be refunded within 48 business hours.

    Large Item Scheduled Delivery (items heavier than 150lbs)

    Delivery Method

    Product will be delivered inside your home for local areas and product will be delivered outside for remote areas.
    Recycling of your old item(s) is not included in local delivery (not available for remote areas).
    Assembly of the product is not included for local delivery (not available for remote areas).

    Shipping Restrictions

    Seller does not ship to P.O. Boxes

    Seller does not ship to the following provinces/territories:

    • Quebec Local
    • Quebec Remote

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  • Return Policy

    Best Buy Marketplace items can't be returned to Best Buy Stores. To initiate a return, please ensure your item meets the seller’s return policy and contact Best Buy.

    Returns can be made within 30 days of receiving your order.

    VTRAC Robotics Corporation Restocking Fees / Return Eligibility
    Category Return Period Un-opened Opened/Unused Opened/Used
    Toys,Games & Collectibles 30 Days 0% 10% 20%

    Must be unassembled and still in the original packaging. All returned products must include original packaging.

    Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

    Seller Exceptions

    Robotic STEM Kits, including Abilix products, do not qualify for a return/refund once open and used. Robotic STEM Kits are considered opened and used if any of the plastic bags that contain the product’s contents (including building blocks, sensors and motors) are opened or if the product is assembled. For Humanoid Robots, including iPAL Robot, all sales are final. All humanoid robots are inspected before being shipped. If your humanoid robot shows any defects, please contact us within 2 days of receiving the item with detailed information and your receipt. If defections are determined to be caused by 3rd party logistics and not the customer, a replacement robot will be sent out within 10 business days or a refund will be issued.

    To request a return

    Please contact the seller directly from your Order details page, and provide the following information:

    • Web ID (8-digit number) & product description
    • Number of items to be returned
    • Date you recieved your product
    • Condition of product
    • Condition of packaging
    • Reason for return

    All refunds will be processed within 4 Days

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Get help with an order from this seller:

To get in touch with the seller re: your order, please use the check order status page.

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