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Major Appliance Help Hub
Everything you need to know about the appliance experience
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We take care of the tech you rely on everyday.
GEEK SQUAD HOME MEMBERSHIP
Geek Squad Home Members have agents at their fingertips 24/7 for support with every device in their home, from Best Buy or not.
See All Member Benefits
Whether your old washer gave up or you’re upgrading your entire kitchen, we’re here to help. We offer delivery, installation, protection and repair services for major appliances. We’ll even haul away and recycle your old appliances.
One membership to set up and support every device in your home–from Best Buy or not.
See Member Benefits
GETTING HELP IS EASY
Online & Phone
Need something fixed ASAP? Have questions? Agents are available online 24/7 or on the phone.
We can set up your products, help you use them, and diagnose any issues.
Bring your products to a Best Buy store and speak with an Agent in person.
Geek Squad Membership Self-Service Portal
To manage your account, make a payment, change your payment method or update your information.
Geek Squad Protection Self-Service Portal
Update your account information, change your method of payment, file a claim or check the status of your claim.
Track Your Repair
Check the status of your repair every step of the way.
You sit back. Our Authorized Geek Squad partners will set up your new appliance, and test functions to make sure it’s working right before they go.
Manufacturers’ warranties only cover you for so long. We’ll extend your coverage and keep your appliances working like new with the Geek Squad Protection Service Plan.
Without Geek Squad, repairs can get expensive
*Pricing reflects average national repair costs. Actual repair costs may vary by service provider or region.
POWER SURGE PROTECTION
Get complete coverage for product failure due to power surges
Your product will perform to the manufacturer’s standard for the duration of the coverage
COMPLETE ACCESSORY COVERAGE
Includes everything in the original packaging
24/7 CUSTOMER SUPPORT
We replace your product entirely if it requires more than three qualified repairs over the life of the plan
Enhance the value of your product by transferring coverage to another owner
IN-HOME SERVICE AVAILABLE
FOOD SPOILAGE PROTECTION
If your fridge or freezer stops cooling you’re entitled to up to a $200 reimbursement for food spoilage
Purchase a Geek Squad Protection Service Plan with your appliance or see in-store for details.
*Please refer to your Geek Squad Protection Service Plan Terms and Conditions for detailed terms, conditions, limitation and exclusions. Learn More
Don’t break down over a broken down appliance. We offer convenient in-home repairs on many of the top brands of appliances - even if you bought your product somewhere else, or if your warranty has expired.
To find out if this service is available in your area, call 1-888-678-2581.
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