Terms and conditions
90 days FREE Geek Squad help.
When you purchase a product you are entitled to unlimited access to our Agents any time you have a question about your covered product during your contract period. If our experts don't know the answer, we'll find it for you or guide you to the appropriate resources.
24/7 online support (web or mobile device) or over-the-phone help. Our Agents can answer a wide variety of questions about your new tech.
Common questions include:
- Essential features
- Integration with other devices
To get help from the Online Support Team you’ll need a high-speed internet connection or phone line and a current online.geeksquad.ca account. If you don’t have an account you’ll be prompted to create one when you click Start Now. If you already have an account you can sign in at the bottom of the sign-up page. The Online Support Team will ask for your GCID or your original receipt number for validation prior to servicing.