Best Buy Marketplace Information

What is Best Buy Marketplace™?

We created Best Buy Marketplace to offer you a huge assortment, more than just Best Buy products. The Best Buy Marketplace is like a virtual shopping mall that allows top-rated sellers and Brands to offer their products through our trusted Bestbuy.ca online platform.

Purchasing Best Buy Marketplace Goods

When placing an order through the marketplace, you can expect the same quality
and level of service as any products purchased from Best Buy.

How to Know You Are Purchasing a Marketplace Product

While shopping on BestBuy.ca, Best Buy and Marketplace products are all presented in one seamless experience. When you click on a product, however, there are a few elements that will identify it as a
Marketplace product.

1 Best Buy Marketplace link

2 "Sold and shipped by": Identifies the seller of this product

3 Seller Ratings: Customer ratings of the seller's product and purchasing experience

4 Seller’s Shipping Policy: Details regarding shipment of your order

5 Seller’s Return Policy: Details regarding the Return policy

Best Buy Programs Not Eligible on Marketplace Orders

  • Free Shipping on orders over $35: Each seller has their own shipping policy
  • Returns in store: All Marketplace orders must be shipped back to the seller
  • Reserve and Pick up: Only Best Buy products can be reserved in your local store
  • Lowest Price Guarantee: Only Best Buy products are eligible for our Lowest Price Guarantee
  • Reward Zone: You will not receive Reward Zone points on Marketplace orders

What Makes Marketplace Orders Different

  • Your order is shipped from the seller, not Best Buy.
  • Shipping & Returns policies are unique to each seller.
  • Restocking fees may apply on returned products that are opened.  You will need to check the seller's Return policy to see if restocking fees apply.
  • Communicating with the seller can be done through your Order Status page by clicking on the “Contact Seller” button.

You’re protected with Best Buy

Though all marketplace items come directly from the seller, Best Buy is committed to ensuring customer satisfaction with every order. This is what you should expect with every marketplace purchase:

Your order matches the product description or your money back.

Your order will be received in the promised condition and undamaged.

Your order will be delivered within the timeframe provided by the seller.

Secure payment processing with Best Buy handling all transactions. The seller does not get your payment information.

Returns

Most returns can be made between 14-30 days after receiving your order, but each seller’s return policy is different. It is important to read and understand a seller's return policy before ordering and returning a product.

All returns must be shipped back to the Seller. To initiate a request to return an order, contact the seller through your Order Status page and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date product was received by customer
  • Condition of product
  • Condition of packaging
  • Reason for return

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

Currently, we are unable to process Best Buy Marketplace™ returns at our store locations.

Interested in becoming a seller?

Grow your business on BestBuy.ca and take advantage of a trusted, leading platform that gives you access to millions of customers.

Learn More

Frequently Asked Questions

Can I use Best Buy Gift Cards to purchase Marketplace products?

Yes! You can use any form of online payment that Best Buy currently accepts, which includes Visa, MasterCard, AMEX and Paypal. See our Orders FAQ for more details on payment options.

How long does it usually take to receive a Marketplace order?

Most sellers will ship your order within 2 business days. However since sellers ship from different locations across Canada, it can be difficult to estimate the exact time your order will arrive. It's best to keep track of your order by using your tracking number, which will be available on your Shipping Notice email.

What if my order does not match the description, is the wrong product, or is damaged or defective?

You can initiate a return by contacting the seller through your Order Status page and providing the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date product was received by customer
  • Condition of product
  • Condition of packaging
  • Reason for return
I’ve placed an order with a Marketplace seller and have a question for the seller -- how do I contact them?

You can reach the seller through your Order Status page by clicking the “Contact Seller” button.

I don’t seem to be getting a response from the seller regarding my order, what can I do?

If you don't get a response after 2 business days, check the "Escalate to Best Buy" check box and the Best Buy Marketplace Support team will help you out.

I’ve filed a claim through Best Buy Customer Service. What’s next?

Please allow up to 5 business days for Best Buy to investigate and get back to you regarding your claim. If we require any further details from you during the investigation, please provide them within 48 hours of the request.

My product has been returned the seller, as verified by tracking information. When can I expect a refund?

Once the item has been confirmed as received by the seller, please allow up to 5 business days for the refund to show on your credit card account. If you don’t see the refund after this period, please message the seller directly through the Order Status page. If you don't get a response after 2 business days, check the "Escalate to Best Buy" check box and the Best Buy Marketplace Support team will help you out.

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