Large Item Delivery & Pick Up

Large and heavy items can’t be shipped by normal means, so we schedule them to be delivered by our fast and efficient Home Delivery Personnel.

Standard Scheduled Delivery

Same Day Appliance Delivery

Free Appliance Pick Up Options



Standard Scheduled Delivery


How much does it cost?

If you live within a major urban area scheduled delivery costs $49.99 for TVs, Large Furniture, and Mattresses and $79.99 for Appliances.

When will my delivery date be scheduled?

Your delivery date will be automatically scheduled after placing your order. You can reschedule up to 48 hours before your scheduled delivery date.

How to prepare for your delivery:


TVs

Our delivery team will open the box and give you the opportunity to inspect your new TV. But they won't plug the unit into a power source and turn it on.

Please note: Delivery teams do not disconnect your old TV from wall mounts, put on existing stands or provide any installations.

Need recycling? 1-866-585-4494 Need installation? 1-800-433-5778

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Large Furniture

Our delivery team will deliver item(s) to your room of choice.

Please note: Call us at the phone number in the confirmation email if your front door is at the top of more than 2 flights of stairs from the street level and there is no accessible elevator. Additional charges may apply.

Large furniture can't be delivered to all postal codes. View the list of non-deliverable areas.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Mattresses

Our delivery team will unwrap your new unit and lay in place on the existing rails/frame.

Please note: Mattresses are manufactured to bend up to 30 degrees from flat—if you would like the delivery team to attempt a delivery exceeding this limit, they may ask you to sign a release in case the product or property is damaged.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Cardio Equipment Bundles

One delivery person will take the item as far as your doorstep/ apartment door in condo and will not uncrate or assemble cardio equipment.

Please note: Call us at the phone number in the confirmation email if your front door is at the top of more than 2 flights of stairs from the street level and there is no accessible elevator. Additional charges may apply.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.


Appliances:


Dishwashers

Our delivery team offers drop-off service only and will not uncrate or connect built in dishwashers.

Need installation or recycling? Our appliance delivery specialists will call you post purchase and you can add installation or recycling at that time.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Freezers

Our delivery team will:

  • Move your old freezer to another room in your house or outside for disposal (unless it violates municipal regulations -- please check your local regulations)
  • Place the new product where requested and connect the power

Need recycling? Our appliance concierge agents will call you post purchase and you can add recycling at that time.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Gas Appliances

Our delivery team will place and level the product where requested.

Please note: Gas Appliances typically require special installation from a professional.

Need installation or recycling? Our appliance delivery specialists will call you post purchase and you can add installation or recycling at that time.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Over the range Microwaves & Vent Hoods

Our delivery team offers drop-off service only and will not uncrate or connect microwaves or install vent hoods to power.

Need installation or recycling? Our appliance delivery specialists will call you post purchase and you can add installation or recycling at that time.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Ranges (Electric)

Our delivery team will:

  • Move your old range to another room in your house or outside for disposal (unless it violates municipal regulations -- please check your local regulations)
  • Place and level the product where requested and connect to an existing electrical outlet

Need installation or recycling? Our appliance concierge agents will call you post purchase and you can add installation or recycling at that time.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Refrigerators

Our delivery team will:

  • Move your old fridge to another room in your house or outside for disposal (unless it violates municipal regulations -- please check your local regulations)
  • Place and level your product where requested

Need installation or recycling? Our appliance concierge agents will call you post purchase and you can add installation or recycling at that time. Additional charges apply for in-home services like door reversal.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.

Washer/Dryer (electric)

Our delivery team will:

  • Move your old washer and/or dryer to another room in your house or outside for disposal (unless it violates municipal regulations -- please check your local regulations)
  • Place and level the product where requested, connect the proper metal dryer venting kit and only install dryers on compatible pedestals
  • Connect to existing hot and cold waterlines and drain, only if new hoses are used
  • Remove the shipping bolts and give them to you

Need installation or recycling? Our appliance concierge agents will call you post purchase and you can add installation or recycling at that time. Additional charges may apply for in-home services like laundry stacking, pedestal set-up, and washer or dryer hookup.

How to prepare for your delivery


  1. Clear the delivery path of any obstacles*
  2. Unplug your old TV or appliance from the wall and disconnect it from other components*
  3. Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.

*Doesn't apply to remote deliveries because they are only delivered to the door.


Same Day Appliance Delivery

Greater Toronto Area Stores

North York- Empress Walk

Suite A14 - 5095 Yonge Street
North York, ON, M2N 6Z4
Phone:416-642-7980

Weston- First Pro North York

Unit 2-4 - 2625A Weston Road
Toronto, ON, M9N 3V8
Phone:416-242-6162

Yonge & Eglinton

2400 Yonge Street
Toronto, ON, M4P 2H4
Phone:416-489-4726

Keele & St. Clair

10 Old Stock Yards Road
Toronto, ON, M6N 5G8
Phone:416-766-1577

Winston Churchill

2975 Argentia Road
Mississauga, ON, L5N OA2
Phone:905-285-9948

Ajax- RioCan Harwood Centre

20 Kingston Road West
Ajax, ON, L1T 4K8
Phone:905-619-6977

Heartland- Heartland Town Centre

6075 Mavis Road, Unit 1
Mississauga, ON, L5R 4G6
Phone:905-361-8251

Downsview- First Pro Downsview

695 Wilson Avenue
Toronto, ON, M3K 1E3
Phone:416-635-6574

Oakville- Winston Park Retail Centre

2500 Winston Park Drive, Building A
Oakville, ON, L6H 7E5
Phone:905-829-2034

Leaside- First Pro Leaside

147 Laird Drive
East York, ON, M4G 4K1
Phone:647-777-3196

Woodbridge- First Pro Piazza Del Sole

7850 Weston Road Bldg E, Unit 1
Woodbridge, ON, L4L 9N8
Phone:905-264-3191

Markham- Markville Shopping Centre

Unit 2070L - 5000 Highway 7 East
Markham, ON, L3R 4M9
Phone: 905-754-3025

Sherway- SmartCentres Etobicoke

167 North Queen Street
Etobicoke, ON, M9C 1A7
Phone: 647-288-2300

Burlington

Unit 1 - 1200 Brant Street
Burlington, ON, L7P 5C6
Phone: 905-332-4758

Scarborough- Scarborough Town Centre

480 Progress Avenue
Scarborough, ON, M1P 5J1
Phone: 416-296-7020

Brampton- Bramalea Centre Mall

Unit 451 - 25 Peel Centre Drive
Brampton, ON, L6T 3R5
Phone: 905-494-2179

Richmond Hill- Bayview Glen

Unit C - 225 High Tech Road
Richmond Hill, ON, L4B 0A6
Phone: 905-695-3906

Warden- Eglinton Corners

50 Ashtonbee Road, Unit 2
Scarborough, ON, M1L 4R5
Phone: 416-646-6726

Bay & Dundas- Toronto Eaton Centre

65 Dundas Street West
Toronto, ON, M5G 2C3
Phone: 416-642-8321

Metro Vancouver Stores

Scott Road- Scott Road Crossing

12048 80 Avenue
Surrey, BC, V3W 3M1
Phone:604-635-1452

West Vancouver Park Royal Shopping Centre

#2100 Park Royal South
West Vancouver, BC, V7T 2W4
Phone: 604-913-3336

South Surrey- Grandview Corners

2267 160 Street
Surrey, BC, V3Z 9N6
Phone: 604-535-5660

Chilliwack Centre Point Plaza

#101 - 45805 Luckakuck Way
Chilliwack, BC, V2R 5S3
Phone: 604-824-5979

Robson

Suite 200 - 798 Granville Street
Vancouver, BC, V6Z 3C3
Phone: 604-683-2502

Richmond- Lansdowne Centre

Unit 700 - 5300 No. 3 Road
Richmond, BC, V6X 2X9
Phone: 604-273-7335

Cambie

2220 Cambie Street
Vancouver, BC, V5Z 2T7
Phone: 604-638-4966

Surrey Central City

Unit 3200 - 10153 King George Boulevard
Surrey, BC, V3T 2W1
Phone: 604-580-7788

Kingsway Station Square

Unit 200 - 6200 McKay Avenue
Burnaby, BC, V5H 4L7
Phone: 778-452-2250

Abbotsford Sevenoaks Shopping Centre

#4 - 32900 South Fraser Way
Abbotsford, BC, V2S 5A1
Phone:604-852-6220

South Vancouver

8133 Ontario Street
Vancouver, BC, V5X 0A7
Phone: 604-326-3350

Edmonton Stores

Edmonton West

17539 Stony Plain Road NW
Edmonton, AB, T5S 2S1
Phone: 780-443-6700

Edmonton South- South Edmonton Common

9931 19 Avenue NW
Edmonton, AB, T6N 1M4
Phone: 780-431-6700

Edmonton North- Skyview Power Centre

13924 - 137 Avenue NW
Edmonton, AB, T5L 5H1
Phone: 780-377-4575

SE Edmonton- Riocan Meadows

2040 38 Avenue NW
Edmonton, AB, T6T 0B9
Phone: 780-450-7200

D/T Edmonton- Oliver Gates Shopping Centre

10304 - 109th Street NW
Edmonton, AB, T5J 1M3
Phone: 780-498-5505

NE Edmonton- Clareview Towne Centre

4250 - 137th Avenue
Edmonton, AB, T5Y 2W7
Phone: 780-406-6581

Calgary Stores

Shawnessy- Shawnessy Towne Centre

#110 - 350R Shawville Boulevard SE
Calgary, AB, T2Y 3S4
Phone: 403-509-9120

Beacon Hill- Beacon Hill Centre

11810 Sarcee Trail NW
Calgary, AB, T3R 0A1
Phone: 403-295-5665

Westhills Calgary- Westhills Towne Centre

350 Stewart Green SW
Calgary, AB, T3H 3C8
Phone: 403-242-2085

Sunridge- Sunridge Power Centre

Unit 500 - 3221 Sunridge Way NE
Calgary, AB, T1Y 7M4
Phone: 403-717-1000

Northland- Northland Village Shopping Centre

350 - 5111 Northland Dr NW
Calgary, AB, T2L 2J8
Phone: 403-247-7175

How do I order?

Come into a store that is less than 50km away from your delivery address to place your order.

How much does it cost?

Same day delivery costs $149-300 depending on your distance from the store.

When will it be delivered?

Monday to Saturday your appliance will be delivered within 4 hours of placing your order. We stop accepting same day delivery orders at 4pm local time.

Free Appliance Pick Up Options


Want to save on delivery costs? Need your new appliance today? Come to one of our distribution centres or select stores and pick up your appliance. See below for details on how to order and what you'll need to bring to pick it up.

Distribution Centres

How do I order?

To pick up your appliance from one of our three distribution centres, you can order in any store.

Where are your Distribution Centres?


Langley

Brampton

Edmonton

19890 92A Ave
Langley, BC, V1M 3A9

Hours
Sunday to Thursday: 9am5pm
Friday: 9am – 1pm
Saturday: Closed

9250 Airport Road
Brampton, ON, L6S 6K5

Hours
Sunday to Thursday: 9am – 5pm
Friday: 9am – 1pm
Saturday: Closed

12810 – 170th Street NW
Edmonton, AB, T5V 0A6

Hours
Monday to Friday: 8am5pm
Saturday: 12pm – 5pm
Sunday: Closed


What do I need to bring?


  • Your original sales receipt (e-Receipts or printouts will not be accepted)
  • Photo ID
  • Rope to tie down the item (if required)
  • A tarp to protect your product from weather conditions
  • A big enough vehicle to bring your product home safely

Please note: Our distribution teams will not be able to take the product out of its original box or packaging

In-Store

A limited assortment of products are available for same day pick-up in select stores.


What stores offer same day pick-up?

Fredericton, NB

St John, NB

Nanaimo, BC

Saskatoon- Preston Crossing, SK

Regent, ON

Kanata, ON

Grande Prairie, AB

How do I order?

You can order online using the Reserve and Pick Up feature or come into any of the participating stores listed above.

What do I need to bring?

  • Rope to tie down the item (if required)
  • A tarp to protect your product from weather conditions
  • A big enough vehicle to bring your product home safely
  • A friend or family member to help you lift the appliance – our associates are unable to assist with this.

Please note: Our store associates will not be able to take the product out of its original box or packaging

Large Furniture: Non-Deliverable Postal Codes

Unfortunately, large furniture items cannot be delivered to certain areas in Canada. If the first half of your postal code is in the following list, you cannot receive large furniture deliveries at your address:

A0K

A0P

G0G

J0M

P0L

P0T

P0V

R0B

R0C

S0J

T0H

T0P

V0J

V0N

V0P

V0R

V0T

V0V

X0A

X0B

X0C

X0E

Y0B

Learn more about Delivery & Pickup