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Find your item below for detailed return information. For online purchases, the return/exchange period begins on the date the order is delivered.
For items purchased after Nov. 3 we’ll gladly give you a refund, exchange or price adjustment until Jan. 7, 2018 OR 14-30 days* depending on product, from purchase date, whichever is longer.
Marketplace products have their own return policies that can be found on the product pages. If you're not sure if your product is part of Marketplace, check the product page and look for the "Sold and shipped by" section. If it doesn't say Best Buy, it's a Marketplace product.
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Baby, Juvenile & Maternity Products
Camera & Camcorder Accessories
Cell Phones, Smartphones & Wireless Devices3
3 If you are returning an iPhone/iPad/iPod purchased after September 20, or that has had the software updated after September 18, 2013, you will need to turn off the ‘Activation lock’ feature before returning the device. How to disable ‘Activation lock’.
4 Best Buy adheres to the CRTC Wireless Code of conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cell phones may be returned within up to 15 days of the purchase date, or up to 30 days after purchase for those who have self-identified themselves as a person with a disability. Wireless Code of Canada: http://www.crtc.gc.ca/eng/info_sht/t13.htm
Blank Media (Digital Memory, Hard Drives, etc.)
8 Bedding and linens must be unused, unworn (if applicable), unlaundered, and still have the original tags attached.
9 Furniture must be unassembled and still in the original packaging.
For information on how to return large items that required Scheduled Delivery (like large furniture), please contact us at 1-866-853-1168 or click on the link in your Scheduled Delivery Notification email to correspond directly with our Home Delivery experts and determine if the item will require pickup.
Please note: furniture items shipped to Newfoundland and Labrador are final sale and cannot be returned or exchanged. If the item arrives damaged the delivery driver and Customer Service team will work with the customer to provide further options or compensation. Visit our Scheduled Delivery page for more information.
10 Mattresses can only be returned by calling our Customer Service line at 1-866-853-1168 and requesting a pick up. They cannot be returned in-store.
2 Headphones of any kind must be unopened.
7 Selected cardio equipment can only be returned by calling our Customer service line at 1-866-853-1168 and requesting a pick up. The equipment must be in the original, unopened box. These items may not be returned in store.
Bedding & Bath8
DJ & Karaoke Equipment
11 For information on how to return large items that required Scheduled Delivery (like large furniture), please contact us at 1-866-853-1168 or click on the link in your Scheduled Delivery Notification email to correspond directly with our Home Delivery experts and determine if the item will require pickup.
Smart Audio & Video
Hobby-grade R/C Vehicles
12 For information on how to return large items that required Scheduled Delivery (like TVs over 53"), please contact us at 1-866-853-1168 or click on the link in your Scheduled Delivery Notification email to correspond directly with our Home Delivery experts and determine if the item will require pickup.
Books, Magazines, and Copyright Materials
You may return any item purchased:
Online (excluding Best Buy Marketplace products)
In-Store (including Reserve and Pick Up orders)
What to bring:
How to request an RMA:
If your item qualifies, an RMA will be emailed to you shortly after your call.
If your major appliance is still in the box and it hasn't been more than 30 days since your delivery please call 1-866-585-4494.
Within 7-10 days after the order arrives back to us.
Shipping and handling (S&H) charges are non-refundable unless the item is determined to be defective. Environmental Handling Fees will be refunded.
If the product was shipped to you in multiple boxes, please wait until you've received the final box before making a return. The return period (e.g. 30 days for furniture) will start after you get the final piece.
Gifts: If you have a gift receipt, bring the item(s) and gift receipt in store and the value of the item(s) being returned will be credited to a gift card. No other types of credits are available.
If you weren't given a gift receipt, ask the gift giver to come in-store to confirm their information and we can provide a gift receipt to them.
Bonus Items: All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. If the purchase included a free gift, or an included or bonus item, to qualify for a refund, the free gift, included, or bonus item must also be returned.
Bundles: If you purchased an item as part of a bundle package, you may return that item separately. However, if you decide to break up that bundle by returning an item, the price of all items in the bundle reverts to what they would be if they were purchased individually. Therefore, you will receive a refund for the returned item that is less than the price you paid for it when you purchased it as part of a bundle.
Yes, but make sure you're returning your product to a Best Buy store within the same country where the purchase was made.
Our delivery team will do a walk-through of the pathway to the appliance's final destination before unboxing the product to make sure it fits. If it's clear the item won't fit and the box is unopened, you may exchange it.
Please note: The delivery fee will not be refunded and you'll be charged for the delivery of the replacement item.
If the product is damaged or defective, please call our Best Buy Appliance Concierge (1-866-585-4494) before coming to the store for assistance. Product defects are subject to manufacturer's warranty.
The order may be cancelled for a full refund if Best Buy Concierge (1-866-585-4494) is called at least 72 hours prior to scheduled delivery date.
There are 2 places you can find a Marketplace seller's return policy:
To request a return please contact the seller directly from your Order Details page and provide the following information:
In the return package, please make sure to include:
No, at this time, Best Buy Marketplace items cannot be returned to Best Buy stores.
For items purchased after Nov. we’ll gladly give you a refund, exchange or price adjustment until Jan. 7, 2018 OR 14-30 days* depending on product, from purchase date, whichever is longer.
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