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Logitech recently put out a firmware fixing some security flaws with the hub.
The problem with that is it effectively broke almost every 3rd party program (including IFFT) for a good while. They released a statement shortly after essentially saying that there are no plans to make 3rd party stuff work with the hub again. I was happy with the product that i purchased because i could control my home theater and even some of my computer components (lighting and speakers) up until they pushed the firmware. To my surprise, the 2nd day of owning the product, i gave it a google home command that registered but did not work. I then had to go to my phone (which defeats the entire purpose of having a device like this!) to manually teach it simple things again like powering on my dvr, tv and even changing a channel. All in all it was very time consuming and frustrating even for a person like myself that is quite tech-savvy.
I would not recommend this product to my friends or family. There are far cheaper solutions if you look around.
I usually don't write reviews but I was impressed by the product and more importantly the Customer Service. I purchased the product to control my smart TV, audio and cable box through Alexa. My wife hates all these remotes including of course the universal remote. The product setup was straight forward. Alexa integration and activities setup was not very easy but I decided to give their customer support a chance. I made two calls and they were very impressive. Knowledgable and very professional. In hind sight, I could have fixed my challenges with a bit of research, however, Customer Support fixed all my issues including fixing my activities to work properly. Now, I can ask Alexa, from the kitchen, to turn on TV, change channels, go to CBC, mute, rewind, pause, change volume, go to Netflix, pause, ..etc. Very impressive.
Work's exactly as advertised. I connected all my devices and it made it easy to manage my old school in wall music system from any room in the house. The set-up could be a little easier but all and all well worth the price.
-Works reliably most of the time if your network connection is healthy and strong
-Can stick it behind stuff so you don't have to look at it.
-Pretty easy to program if you are moderately tech savvy
-Works with almost any device out there
-Easy to update and it's nice to do it on your phone or tablet so you don't even need a computer. Not that you don't want a computer if you don't have one. Those things are important.
-The software interface for your phone works but just feels clunky. You can't be lazy about how to use the navigation wheel. It should be bigger. It's as though it can't sense that the majority of your finger landed on one direction... if you so much as touch another direction it's a tossup on where it will scroll on the screen. Maybe they should make it a little larger or break it up a bit as it is not a mechanical remote but they tried to design it to look like one.
-If your network connection is feeling a little fluttery and you hit a direction... you can watch it scroll right past every movie on your netflix until it "feels" like it's time to stop. *Pro... could be a good drinking game and lead to watching movies you would never watch otherwise.
-Doesn't work with Siri yet and they may never do it. It would be nice to ask Siri to watch TV. Philips Hue lights have a great relationship with Siri and they work great together. Is it ironic that a product called Harmony isn't harmonious with Siri? I'll let you be the judge.
I have 2 of these and overall all they work vey well.
Only problem I have had is in a cabinet with closed doors. The hub IR does not get to all products on seperate shelves. I fixed this by buying an IR blaster from Logitech which lets you put up to 4 IR blaster wires to 4 seperate devices. This fixed the problem and the system works well and reliably.
This product offers pretty incredible performance and capabilities that is easy for anyone use. The setup program is quite easy for anyone to follow. Use with a tablet to get away from small buttons or to get many remotes down to one. Not too many years ago you would have spent thousands to achieve what this does.
Not a bad idea for a device, but still needs work. I set this up to use with my tablet to use as a remote for our entertainment system. Unfortunately, I found that I would always have to look carefully to ensure my fingers were hitting the correct keys.
With a standard remote control I can feel the location of the buttons with my fingers.
I think if the layout of the controls could be updated on the screen to have larger buttons it might improve the usability.
I use the Harmony Hub with my Harmony Ultimate One remote and Harmony Smart Keyboard. I have a complicated, hi-end home entertainment system with many devices. The Harmony system enables me to control everything, most of which is inside a closed cabinet, with just the Harmony Ultimate One remote.
I never thought I'd get below 3'ish remotes on my end table but the Hub and Ultimate One have enabled me to do so. My drawer full of remotes now sits untouched.
The install is extremely simple and so is the software. If for some reason things don't go smoothly, which happened in my case, the Logitech support team is only a phone call away. They handled my case quickly, unlike my horror's with Dell but that's another story.
In my opinion, the reason some people give the Hub a low score is because there can be a learning curve/process, but its easily solvable and worthwhile if you have a little bit of patience and can find your way around Logitech's website.
I've had Harmony's in the past so I am familiar with the activities and the programming. I think this is a good effort on the hardware side but there's lots of work to be done on the software side. It is not polished and professional. I point out a few gripes mostly to do with usability.
Back menu should always take user back to the previous screen (Web browser concept) . Sometimes, back takes the user back to a new screen that is functionally similar to the previous screen. It's just lazy programming.
Pages that allow changes should always have three buttons. Save, not save and cancel. Directional arrows do not necessarily indicate whether the page was saved.
Big home button. Where is it?
Bread crumb trail. Where is it. The menus are complex and a user can get lost easily. A bread crumb trail reminds you where you are.
Trouble shooting steps should allow the user to cancel. What if s/he got there by accident? Are you forcing them to walk thru the troubleshooter to get out?
Key features like edit menus should be anchored on the top of a page. At the bottom of a menu is the wrong place because it disappears off screen as devices are added.
Poor user interface. It appears cheap and quickly thrown together.
I like Harmony probably because I am a teckhead. But what about those who aren't? Isn't the product for them too?
Works great easy setup Enjoy
Ideally and in theory it's a good idea, but in practicality it is unreliable.
Love this hub it does everything I wanted to do thank you harmony for making such a fantastic hub
Love this product The app works wonderful on my iPhone and my iPad great product
I have had the hub for one week now. So cool a little difficult to set up. Was able to set up my iPhone and my iPad . Wonderful product. All ready owned the harmony touch that is also connected to the hub. Can't understand the other review he must not be too good at setting things up because this was a little difficult but it's very doable
Bought this harmony hub. What a Beautiful thing it is so cool. Control everything from my iPhone or my iPad wonderful product yes I would recommend this to any one who wants a very cool product.
Just got the harmony hub really cool easy set up control every thing from your phone yes I would recommend this to a friend
i bought this remote with a lot of hope but i am really dissapointed the app does not work at all with ios 8 iphone 5s i could barely install everything but the menu that you can see in logitech'site it is only in logitech sits. the apps it is really diferent and i repeat it does not work i give 1star because i cant give 0
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