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Program Rules

Reward Zone Program Rules


Reward Zone™ program Membership ("Membership") is open to Canadian residents who have reached the age of majority in the province in which they reside. By joining the program, you represent that you are at least the age of majority in the province in which you reside and by using this program, you agree to the terms and conditions of the program. Reward Zone™ accounts, Memberships, and Points are non-transferable and may only be used by the individual who registered the account. Your Membership is subject to present and future program rules. Your Membership is valid only at Best Buy Canada retail store locations and at Enrollment begins upon activation in store or online, on the day of enrollment. If you make no eligible purchases during a calendar year (January 1-December 31), your Membership will be marked inactive on the last day of that calendar year. Reward Zone™ Points are not earned on corporate-based discount purchases. The Reclaim program is not eligible.
Employee participation, if permitted from time to time at Best Buy Canada's discretion, is governed by the Reward Zone™ Employee Policy.

Earn Points

As a member of the Reward Zone program, earn 1 point ("Point") for nearly every $1 you spend on almost any purchase (some restrictions apply, see "Non-Qualifying Items" below) when you show your Reward Zone card at the time of purchase in store, or when you enter your Member ID number online for purchases. Points will post to your account approximately 36 days from in-store purchase, date of delivery or date of shipment. Earn additional Points through special offers and promotions. Points calculations are based upon dollars spent at checkout less any amount spent on Non-Qualifying Items (see "Non-Qualifying Items" below). When products are returned to the store or by mail, Points will be deducted from your Reward Zone™ program account for that purchase/return. Points apply only to the first Reward Zone card scanned in connection with any purchase. If you did not provide your Membership ID at time of purchase, you have 30 days to add these points using your online account at Reward Zone Cards and Points are nontransferable. Lost or stolen Reward Zone Cards will not be replaced. You can still earn points for purchases by providing your Member ID at the time of purchase. Best Buy is not responsible for communications, including Certificates, lost due to change of address or other contact information. Other restrictions or exclusions may apply.

Get Rewards

For every 400 points you earn in the Reward Zone program, you will be eligible to receive Reward Certificates ("Certificate[s]") redeemable for a $5 discount off your future purchase of any eligible products or services at Best Buy retail store locations. Certificates are not redeemable toward online purchases. 400 points are automatically deducted from your account for every $5 in Certificate value issued to you. Certificates are coupons for discounts off future in-store purchases and may only be redeemed for a discount off purchase amounts equal to or greater than the amount of the sum of the Certificates presented for redemption at Best Buy retail stores, excluding tax. Certificates may be used in conjunction with most other discounts or offers toward the purchase of products not to exceed purchase amount. Unless noted otherwise on the Certificate, each Certificate will expire if not redeemed within 180 days from the date it is issued. Certificates have no cash value and no change will be given for Certificate redemption. Certificates may only be used once. You may be notified of additional ineligible products and services. Lost, stolen or expired Certificates will not be replaced. However, until your Certificate has been redeemed, you can re-print Certificates from Other restrictions or exclusions may apply. Best Buy is not responsible for communications, including Certificates, lost due to change of address or changes in other contact information. You may be asked to provide photo ID when redeeming Reward Zone certificates in-store.

Non-Qualifying Items

Best Buy Reward ZoneTM program Points will not be earned for the following: instant rebates and the value of mail-in rebates on purchases, redemption of gift cards, Best Buy Marketplace items, Certificates (you will not earn Points for the value of the Reward Certificate), ReClaim and corporate based discount purchases, sales tax, provincial fees, shipping charges, delivery charges, e-waste surcharges, and certain items that are excluded in particular promotions. Other exclusions may apply.

Reward Zone program Certificates may not be redeemed for discounts off the following items: prior purchases, purchase of Gift Cards, purchase of Miele products, or as payment on any Best Buy credit card. Other exclusions may apply.

Membership Cancellation, Modification, Expiration and Termination

You may cancel your Membership at any time by notifying Member Services by e-mail or telephone. Cancellation may take from 6 to 8 weeks to finalize.

Best Buy may, at any time, terminate or modify the Reward Zone™ program and program rules without any further obligations to members.

If you make no eligible purchases using your Reward Zone™ program Membership number during a calendar year, your Membership will be marked inactive on the last day of that calendar year.

If your Membership is cancelled or is marked inactive, certificates will be issued for accrued points that remain in the account. Regardless of the certificate level that you may have chosen to have certificates issued, certificates will be issued for any $5 certificate amount that has been earned. Any points that remain in your account that are insufficient to qualify you for a $5 certificate will be forfeited. Partial reward certificates will not be issued.

Best Buy reserves the right to terminate your membership, in its sole discretion.

Member Communications

You may view your Account activity online at For information about your Account, contact Member Services with your Member ID.

General Program Information

The Reward Zone™ program is brought to you by Best Buy Canada Ltd. ("Best Buy"). BEST BUY, the BEST BUY logo, the tag design, the Reward Zone™ program and other logos and taglines are the intellectual property of Best Buy Enterprise Services Inc., used under license. Membership rules are void where and to the extent prohibited by law. Taxes may apply where required by law. Certificates are deducted from the total invoice amount including all taxes.

Privacy Notice

The information you provide as a Member of the Reward Zone program will be handled according to Best Buy's Privacy Policy, available on Your application information, information about your transactions & redemptions, and any other information you provide from time to time will be used to administer your Membership, communicate with you about your Membership, and to better understand your preferences and eligibility for Best Buy's products and services. On occasion, and with your consent, Best Buy may also use this information to provide you with personalized marketing, notifications of sales and special events, and other exclusive Member-only offers. If you do not wish to receive these special offers and notifications, you may unsubscribe at any time. Best Buy does not sell or lease your personal information to other organizations.