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FAQ's About E3 Event
What is the E3 pre-order deal this year?
E3 2019 is wrapped up. Watch this space for amazing offers for E3 2020.
How do I get the pre-order deal?
It’s easy. Just add the games you’d like to your cart and the offer will be automatically applied at checkout. Some games will only become available with their corresponding E3 announcements.
Will the offer apply to any game on BestBuy.ca?
The offer only applies to select pre-order games online, including some newly announced games at E3. It doesn’t apply to Collector’s Editions or digital games and is not available for in-store pre-orders. See the disclaimer below for more details.
Does the offer apply to my whole order or video games only?
The offer only applies to specific video games. It doesn’t apply to other items or video games that aren’t eligible. See the disclaimer below for more details.
A game I want to pre-order is not on the website yet. What should I do?
Sit tight! We’ll be adding titles throughout the week of E3 as quickly as possible. We’re aiming to have every title announced at E3 up for pre-order before the promotion expires. However, not all titles announced at E3 will be eligible for the promotion.
If there’s a pre-order DLC bonus announced at a later date, will I get it?
Yes, you’ll get the pre-order DLC bonus if it’s announced for the standard edition of a title you pre-ordered.
If there’s a free gift with a pre-order game, will I get that as well?
No, you won’t get the free gift. The E3 pre-order deal is not valid with any other promotional offer or discount, including free gifts.
If a game is sold out online, is there a chance it'll come back for pre-order again?
Eligible E3 games are all available in limited quantities during the promotional period, so they may not come back for pre-order once they’re sold out.
Do I have to pay for the games when I order them?
Nope! You’ll have to add your payment details when you check out, but you won’t be charged until each game is ready to ship. If your games have different release dates, you’ll be charged separately for each one.
If the price of the game is reduced closer to release, what does this mean for my order?
If the retail price of a game drops before its release date, you’ll pay the lowest price for the game. So, if you ordered a game with a pre-order deal, you’ll receive the same discount on the new, lower retail price of the game.
Can I update my payment method at a later date if needed?
If you placed your order as a guest, you won’t be able to update your payment method after submitting your order. If you signed in or created an account before placing your order, you’ll be able to update your payment information up to five days before the game’s release date. To change your payment method, follow the steps below or call Customer Service directly at 1-866-237-8289.
How to change your payment method:
- Log in to view your order history.
- Click on the appropriate order number to view the details.
- Click on the “Change Payment Information” button.
- Enter your new payment information and save the changes.
- We will re-process the order shortly. You’ll receive an email confirmation once the item has shipped.
Why are so many release dates set for December 31st?
This is just a placeholder date. All games will be updated with their actual release dates once our vendor partners provide us with full details.
How does shipping work? Does pre-ordering them all together mean they'll ship together?
Each game will be shipped as it’s released.
Does this promotion work in-store too? I’d rather pick games up in-store on launch day.
No, this is an online-only promotion. We’ll deliver pre-ordered games to your shipping address as they’re released.
What else can I do to make this the smoothest experience ever?
Create or sign in to your Best Buy account before placing your order (rather than using the guest checkout). This will make checkout faster and let you access and update your order details online. If you have questions about your order, contact Best Buy Customer Service.
Disclaimer & Details:
Offer will be applied at checkout. Offer cannot be combined with any other promotional offer. No dealers, please. Best Buy reserves the right to cancel any orders that are fraudulent or do not comply with the terms of this offer. Excludes Collector’s Editions of software titles.