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GEEK SQUAD HOME MEMBERSHIP
Geek Squad Home Members have agents at their fingertips 24/7 for support with every device in their home, from Best Buy or not.
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Best Buy Mobile offers the best choice of mobile devices on the widest selection of networks in Canada. We have dedicated Best Buy Mobile stores that deal specifically with all your mobile needs; from finding the right phone and accessories to linking up with the right provider. You’ll also find a Best Buy Mobile department inside every Best Buy store location, where Mobile Experts are always ready to help you find your perfect device.
Whether you’re new to a smartphone or a veteran user, we’re here for you for the entire life of your phone. Through our complimentary Walk Out Working program, we’ll help you set up features on your smartphone, transfer your data from one phone to another, teach you some cool tricks and answer any questions you may have.
Use our Store Locator to find the nearest Best Buy Mobile store to you. Just check off the “Best Buy Mobile” option, enter your location information and click “Find Stores”.
In-store Activation Required
To qualify for the price listed on the product detail page, you will need to commit to a wireless contract. If you have an existing account you can visit your nearest Best Buy Mobile location and ask an associate to check your eligibility before making your purchase or reservation. Some devices can be purchased at the full price without a commitment, however this depends on the device and they cannot be purchased or reserved online. When making a wireless purchase, you’ll need two pieces of government-issued photo ID.
Best Buy Mobile Reserve and Pick Up
Best Buy Mobile locations now support Reserve and Pick Up, which allows you to reserve your new device from the web and get confirmation within 20 minutes (during regular store hours).
To reserve your mobile device:
You should set aside at least 30 minutes to ensure your device will be set up properly and all your questions can be answered.
What can I do to speed up the process of picking up my mobile device?
There are a few things you can do that will really speed up the process once you’re in-store:
Why are certain mobile devices not available for Reserve and Pick Up?
Certain highly sought after devices, and those that have been recently released are not typically available for Reserve and Pick Up as inventory fluctuates to a greater extent for these items, making it difficult to ensure an item will be in stock right when you need it.
How can I pay for my mobile device when I pick it up?
Some carriers (e.g. Rogers) apply the cost of your new device right to your next wireless bill, meaning that there’s no payment made in-store. For other carriers, you can use any of our accepted in-store payments: Cash, Best Buy Canada Gift Card, Best Buy Canada credit card, MasterCard, VISA, or American Express, provided your card was issued in Canada or the US.
I reserved a mobile device online, does that guarantee a price?
No. Your eligibility for the price displayed online is based on the details of the plan you choose. If you’re renewing a plan and upgrading your device, you’ll need to check with a Best Buy Mobile associate in-store to make sure you qualify for an upgrade. If you’re signing up for a new plan, you should check with your carrier to ensure that the plan you want entitles you the price listed for the device online.
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