Got a question about Best Buy and COVID-19?
We've answered some common questions you might have, and we will continue to update this list as things change. Due to this evolving situation, we’ve also extended the return policy for Best Buy products. If you’re looking for information about returning a Marketplace item, please visit the Marketplace returns page.
Our store experience has changed.
At most of our locations across Canada, we’ve temporarily closed our in-store shopping experience. You can still get the products you need by using our store-front pickup service. This allows us to have your products ready for you to collect when you arrive. Additionally, you can still order from BestBuy.ca and have items delivered to your home. Please be aware that, for the moment, large items will need our scheduled Out of Home and Building Delivery service.
Want to check on a recent order and track it?
Follow these easy steps and track your order for the most accurate delivery information. Please be aware that COVID-19 has caused an increase in shipping volume, which could affect your delivery time. We appreciate your understanding as our partners do their best to deliver your order on time.
How to contact us at this time.
Please note that live chat is currently offline and our contact centre is really busy during this challenging time. We apologize for the inconvenience and we're committed to helping you. These are the most efficient ways to contact us right now:
- If it’s urgent, please give us a call. We have a convenient call-back feature so you won’t have to wait on hold.
- If it isn’t urgent, feel free to email us. Please note: it’ll take 5 to 7 business days for us to reply due to the high contact centre volume.
Are you missing emails from us?
If you’re not seeing our emails in your inbox, please check your junk or spam folder in case they end up there.