Health & Fitness Return & Exchange Policy

Return Policy

Fitness Equipment & Accessories*

Return Period: 30 days
Condition: Unopened

Food, Vitamins & Supplements

Not returnable

*Select cardio equipment can only be returned by calling our Customer service line at 1-866-853-1168 and requesting a pick up. The equipment must be in the original, unopened box. These items may not be returned in store.

How to Return Fitness Equipment & Accessories 

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:


  1. Find your order.
  2. Select “Start a Return” and contact us.

Didn't find your answer?

If you didn't find what you were looking for, contact us and we'll make sure you get the help you need.


Call us from 8am to 12 am ET.