Toys & Drones Return & Exchange Policy

Return Policy

Drones (over $200) 

Return Period: 30 days
Condition: Unopened (no restocking fee) 
Condition: Opened (15% restocking fee) 

Drone Accessories

Return Period: 30 days
Condition: Opened

Hobby-grade R/C Vehicles

Return Period: 14 days
Condition: Unopened

Sports & Recreation

Return Period: 30 days
Condition: Opened

Toys, Games & Collectibles

Return Period: 30 days
Condition: Opened

Toy Drones

Return Period: 30 days
Condition: Opened


How to Return Toys & Drones 

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:

Online:

  1. Find your order.
  2. Select “Start a Return” and contact us.

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Call us from 8am to 12 am ET.