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Printers, Ink & Office Supplies Return & Exchange Policy

Return Policy


Return Period: 30 days
Condition: Unopened

Home Office Furniture

Return Period: 30 days
Condition: Must be unassembled and still in the original packaging 

Home Phones & Office Communication

Return Period: 30 days
Condition: Opened

Office Supplies

Return Period: 30 days
Condition: Unopened

Office Supply Consumables (Ink, Toner, etc.)

Return Period: 30 days
Condition: Unopened


Return Period: 14 days
Condition: Opened

Scanners & Fax

Return Period: 30 days
Condition: Opened

*For information on how to return large items that required Scheduled Delivery (like large furniture), please contact us at 1-866-853-1168 or click on the link in your Scheduled Delivery Notification email to correspond directly with our Home Delivery experts and determine if the item will require pickup. 

Please note: furniture items shipped to Newfoundland and Labrador are final sale and cannot be returned or exchanged. If the item arrives damaged the delivery driver and Customer Service team will work with the customer to provide further options or compensation. Visit our Scheduled Delivery page for more information.

How to Return Printers, Ink & Office Supplies 

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:


  1. Find your order.
  2. Select “Start a Return” and contact us.