Common Return and Exchange Questions
How do I return or exchange an item?
That depends on the type of product.
- For information on returning Best Buy products, see our Best Buy products return policy.
- For information on returning Marketplace items, see our Marketplace return policy.
- For information on returning Best Buy for Business products, see our Best Buy for Business return policy.
Can I return my product to any Best Buy store?
Yes, but make sure you're returning your product to a Best Buy store within the same country where the purchase was made.
I received a return label. How long is it valid for?
A return label is valid for 5 or 14 days after we email it to you, depending on your order’s shipping method.
- Return labels for orders shipped via Purolator, Fed Ex, or UPS are valid for 5 days.
- Return labels for orders shipped via Canada Post are valid for 14 days.
When will I receive my refund if I ship something back using a return label?
Within 7-10 days after the order arrives back to us.
Do you refund shipping charges and Environmental Handling Fees (EHF)?
Shipping and handling charges are non-refundable unless the item is determined to be defective. Environmental Handling Fees will be refunded.
What if I want to return a multi-box shipment?
If the product was shipped to you in multiple boxes, please wait until you've received the final box before making a return. The return period (e.g. 30 days for furniture) will start after you get the final piece.
How do I return a gift, bundle, or bonus item?
Gifts: If you have a gift receipt, bring the item(s) and gift receipt in-store and the value of the item(s) being returned will be credited to a gift card. No other types of credits are available.
If you weren't given a gift receipt, ask the gift giver to come in-store to confirm their information and we can provide a gift receipt to them.
Bonus Items: All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. If the purchase included a free gift, or an included or bonus item, to qualify for a refund, the free gift, included, or bonus item must also be returned.
Bundles: If you purchased an item as part of a bundle package, you may return that item separately. However, if you decide to break up that bundle by returning an item, the price of all items in the bundle reverts to what they would be if they were purchased individually. Therefore, you will receive a refund for the returned item that is less than the price you paid for it when you purchased it as part of a bundle.