Video Games & Entertainment Return & Exchange Policy

Return Policy

CDs

Return Period: 30 days
Condition: Unopened

Gaming Accessories

Return Period: 30 days
Condition: Opened

Gaming Consoles

Return Period: 30 days 
Condition: Opened

Movies & TV Shows (DVD and Blu-ray)

Return Period: 30 days
Condition: Unopened

Gaming PCs

Return Period: 14 days
Condition: Opened

Video Games

Return Period: 30 days
Condition: Unopened

Digital Downloads

Not returnable 


How to Return Video Games & Entertainment

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:

Online:

  1. Find your order.
  2. Select “Start a Return” and contact us.

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Call us from 8am to 12 am ET.