Smart Home Return & Exchange Policy

Return Policy

Smart Audio & Video

Return Period: 30 days
Condition: Opened

Smart Controls

Return Period: 30 days
Condition: Opened

Smart Energy & Water Management

Return Period: 30 days
Condition: Opened

Smart Lighting Control

Return Period: 30 days
Condition: Opened

Smart Monitoring & Sensors

Return Period: 30 days
Condition: Opened

Smart Security & Access

Return Period: 30 days
Condition: Opened


How to Return Smart Home Products 

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:Online:

  1. Find your order.
  2. Select “Start a Return” and contact us.