Holiday Shopping at Best Buy

Shop with confidence.

We're making holiday shopping easy! From extended returns to guaranteed low prices, we’ve got you covered.  

Extended holiday returns.

We’re extending our return policy to ensure everyone loves their Best Buy gifts.

For items purchased after November 1st 2019, we’ll gladly give you a refund or exchange on your purchases until Jan. 9th, 2020 OR 14-30 days* from purchase date, whichever is longer.

 Please note:

-The extended holiday return policy does not apply to cellular/wireless devices or purchases from Best Buy Marketplace.

-A store credit will be issued for any gift receipt returns.

-To ensure quality service, returns and exchanges won't be processed on Nov. 29, 2019, and Dec. 26, 2019. Stores in Sault St Marie (Ontario), and all stores in Quebec and Atlantic provinces won't be able to process returns and exchanges on Dec. 27, 2019. Some conditions apply. 

*See product specific return policies for more information.

Fast, free shipping.

We offer fast, free shipping on orders over $35 (before taxes, fees and promo codes). Some exceptions apply—see our full free shipping policy for details.  

Low Price Guarantee.

If you find a lower price with a retailer or authorized dealer online, in-store, or in print, we’ll gladly match it. For purchases after November 1st, we’ll give you a price adjustment on your purchases until Jan. 9th, 2020 OR between 14-30 days* from purchase date, whichever is longer. See full policy for details and exclusions.

Black Friday Price Guarantee

We guarantee that products labelled as "Black Friday Price Now" will have the same price on Black Friday. If we lower the price on Black Friday, we will refund the difference in price. See our Low Price Guarantee for details on getting a price adjustment.

Reserve and Pick Up.

Reserve and Pick Up is a quick, easy way to get your gifts in as little as 20 minutes. Simply reserve your product online, then pick it up in-store! Some exceptions apply—see our full policy for details.

Everything you need to know.

Have questions about holiday shopping at Best Buy? We have answers!


Will your stores have extended holiday hours?

Yes! Starting November 28, our stores will be open longer so you have more time to shop. Find store hours, directions and more using our store locator

Do you sell Best Buy Gift Cards?

Yes, you can buy gift cards online or in-store. Online, eGift Cards can be delivered instantly via email, or you can choose a pre-loaded physical card. All of our gift cards are redeemable in-store and online, and never expire.

Can I cancel my online order?

Because we’re trying to get items to you as fast as possible, there’s a limited window to cancel your order. To see if you can cancel, find your order. On the order details page, look for a Cancel Order button. If the button isn’t there, your order is already being processed by our team and we’re unable to cancel it.

Once you receive the item you’re welcome to return it in-store or by mail. To check that your item can be returned and for more information on the return process, please see our return policy.


How do I make sure my gifts arrive in time for the holidays?

Reserve Online and Pick Up In-Store

Bring it home today! Reserve and Pick Up is a fast, easy way to get your gifts. Simply reserve products online and pick them up in store.

Order Online

Before you order, check the estimated delivery date on each product information page. We do our best to ensure our delivery date estimates are as accurate as possible, however sometimes service disruptions may affect the accuracy. Once your order is shipped, you can track it on the shipping carrier’s website for the latest information.  

Does your shipping packaging have Best Buy branding?

We ship most orders in a standard brown box, but some items may be shipped in their original container, or have the name of the product stamped on the box. If you need to keep your holiday order a secret, reserve online and pick up in-store to cover your tracks!

Have a question that’s not answered here? We’re here to help! Contact us or head to your local store for expert advice. 

Ready to start shopping? Head back to the homepage to find the hottest deals on the best gifts.