Major Appliances Return & Exchange Policy

Return Policy

Major Appliances

  • Refrigerators
  • Ranges
  • Dishwashers
  • Washer/Dryers
  • Freezers
  • Ovens
  • Cooktops
  • Over-the-range microwaves
  • Ventilation

Return Period: 30 days
Condition: Unopened

Open Box and Floor Models

Not returnable 

Major Appliance Return FAQs 

How can I return my major appliance?

  • If your major appliance is still in the box and it hasn't been more than 30 days since your delivery please call 1-866-585-4494.

What if the appliance I ordered doesn't fit into my home?

  • Our delivery team will do a walk-through of the pathway to the appliance's final destination before unboxing the product to make sure it fits. If it's clear the item won't fit and the box is unopened, you may exchange it.
  • Please note: The delivery fee will not be refunded and you'll be charged for the delivery of the replacement item.

What if the product I just had delivered is damaged or defective?

  • If the product is damaged or defective, please call our Best Buy Appliance Concierge (1-866-585-4494) before coming to the store for assistance. Product defects are subject to manufacturer's warranty.

Can I cancel my order?

  • The order may be cancelled for a full refund if Best Buy Concierge (1-866-585-4494) is called at least 72 hours prior to scheduled delivery date.