Return Policy

Blank Media (Digital Memory, Hard Drives, etc.)

Return Period: 30 days
Condition: Unopened

Computer Accessories

Return Period: 30 days
Condition: Opened

Computer Components

Return Period: 30 days
Condition: Unopened

Computers (Laptops & Desktops)*

Return Period: 14 days
Condition: Opened

*If you are returning a MacBook Air/MacBook Pro/Mac Mini/Mac Pro/iMac Pro introduced in 2018 or later, you will need to turn off the ‘Activation lock’ feature before returning the device. How to disable ‘Activation lock’.

Monitors

Return Period: 14 days
Condition: Opened

Portable Storage Media & Hardware

Return Period: 30 days
Condition: Unopened

Tablets, iPads & eReaders

Return Period: 14 days
Condition: Opened

How to Return Computers, Tablets & Accessories

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products). 

What to bring in-store: 

• Your original receipt 
• Original method of payment 
• Original packaging 
• Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:

Online:

1. Find your order.
2. Select “Start a Return” and contact us.