Computers, Tablets & Accessories Return Policy
Return Policy
Blank Media (Digital Memory, Hard Drives, etc.)
Return Period: 30 days
Condition: Unopened
Computer Accessories
Return Period: 30 days
Condition: Opened
Computer Components
Return Period: 30 days
Condition: Unopened
Computers (Laptops & Desktops)*
Return Period: 14 days
Condition: Opened
*If you are returning a MacBook Air/MacBook Pro/Mac Mini/Mac Pro/iMac Pro introduced in 2018 or later, you will need to turn off the ‘Activation lock’ feature before returning the device. How to disable ‘Activation lock’.
Monitors
Return Period: 14 days
Condition: Opened
Portable Storage Media & Hardware
Return Period: 30 days
Condition: Unopened
Tablets, iPads & eReaders
Return Period: 14 days
Condition: Opened
How to Return Computers, Tablets & Accessories
Return In-Store
You can return items bought in-store or online (excluding Best Buy Marketplace products).
What to bring in-store:
- Your original receipt
- Original method of payment
- Original packaging
- Valid photo ID
Return by Mail
You can return items bought online by mailing them back to us. Just request a return label.
How to request a return label:
Online:
- Find your order.
- Select “Start a Return” and contact us.