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The Canada Post service disruption is now over, but due to backlogs, some orders may be delayed. We’re regularly updating the delivery date estimates on our product detail pages to reflect any impact from the recent Canada Post service disruption and backlogs. For the latest information, please see Canada Post’s website.
To bring it home today and avoid any potential delays from Canada Post’s service backlogs, you can skip shipping altogether! Reserve and Pick Up is a fast, easy way to get our most popular products from our network of over 180 stores. Look for the Reserve In Store button on product detail pages to reserve a product online and pick up and pay for it in store. You can choose the store for pickup, and we’ll email you within 20 minutes (during store hours) to let you know your order is ready for pickup.
We ship many large items like TVs and furniture through Purolator or UPS, so their delivery won’t be affected by the Canada Post service backlogs. We also schedule the delivery of some large items like major appliances, so you’ll know when to expect your order.
We’re regularly updating the delivery date estimates on our product detail pages to reflect any impacts from Canada Post’s service backlogs. While we’re doing our best to make our delivery date estimates as accurate as possible, some items shipped via Canada Post may be delayed. Large items that normally ship via Purolator or UPS will continue to be delivered as usual.
Bring it home today. Take advantage of our Reserve & Pick Up option on thousands of products. Simply reserve the product online and pick up and pay for it at your local Best Buy Store.
No, delivery is still free for orders $35 or more (except for items that require Scheduled Delivery or items delivered to remote locations, as per our usual policy). All shipping fees are calculated at checkout, so if there are no shipping fees shown at checkout, there are no shipping fees.
Due to the recent Canada Post service disruption and resulting backlogs, most other shipping carriers are currently at capacity. As Canada Post works through their backlogs, we’ll continue to explore other shipping options and adjust as necessary. Many large items like TVs and furniture are shipped through Purolator or UPS, so their delivery won’t be affected by the Canada Post service backlogs. Scheduled Delivery items like major appliances won’t be affected either.
If you have an order being shipped by Canada Post, the expected delivery date may no longer be accurate. We’re regularly updating the delivery date estimates on our product detail pages to reflect any impacts from Canada Post’s service backlogs. While we’re doing our best to make our delivery date estimates as accurate as possible, some items shipped via Canada Post may be delayed. You can access your order details on BestBuy.ca, but for the most up-to-date information, please track your order on Canada Post’s website.
Because of Canada Post's service backlogs, the delivery date that was communicated to you may no longer be accurate. We’re regularly updating the delivery date estimates on our product detail pages to reflect any impacts from Canada Post’s service backlogs, but some customers may experience delays. We’re sorry for the delay and appreciate your patience. Please track your order on Canada Post’s website to find out where it is.
Because pre-orders are shipped by Canada Post, their delivery may be delayed as Canada Post works through their backlogs. We’re sorry if your pre-order doesn’t arrive on its originally scheduled date.
If you’d like to cancel your pre-order and pick it up in-store instead, go to the Check Order Status page to find your order. If your pre-order hasn’t been shipped, you can click on the order and cancel it in the Order Details page.
Because we’re trying to get items to you as fast as possible, there’s a limited window to cancel your order. On our desktop site, check your order status for a cancel link and if it’s not there, your order is already being processed by our team and we’re unable to cancel it.
Once you receive the item you’re welcome to return it in-store or by mail. To check that your item can be returned and for more information on the return process, please see our return policy.
For privacy reasons, Best Buy will not contact customers over the phone about their order. If someone calls you claiming to be Best Buy and asks for your personal information, please hang up and contact Customer Service at 1-866-BEST-BUY (1-866-237-8289).
We’re happy to accept returns and exchanges according to our Returns and Exchanges Policy. For items ordered after Nov. 2, we’ll gladly give you a refund or exchange on your purchases until Jan. 6, 2019, OR 14-30 days from the delivery date, whichever is longer. For full details about our extended holiday return policy, please see our Returns and Exchanges Policy.
To return items in-store, head to your nearest Best Buy store. If there isn't a Best Buy store near you, please contact Customer Service at 1-866-BEST-BUY (1-866-237-8289).
Please contact Customer Service through our Contact Us form or 1-866-BEST-BUY (1-866-237-8289).
Learn more about Delivery & Pickup
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