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Please note: Canada Post delivery services may vary by location and may require pickup of product(s) at a local retail postal outlet.
Ground: This is the standard (and most budget-friendly) delivery method. It's free for orders over $35 with a few exceptions.
Please note: For items weighing over 32kg please expect a phone call to arrange delivery of your order. Purolator only delivers to your door so it might be a good idea to have someone available to help you carry the order into your home. Purolator requires a signature for all deliveries.
Standard: This is the standard (and most budget-friendly) delivery method. It's free for orders over $35 with a few exceptions.
This delivery option is used for items that are usually larger and heavy (such as TVs 53" and over, TV stands, and major appliances). It's not available for Reserve and Pick Up and does not include remote locations.
Learn more about Scheduled Delivery.
You can find your tracking number in:
Please note: Tracking may not be available for up to 24 hours after placing your order, and is not available for some Gift Cards, Music, or Scheduled Delivery items.
Yes, via Canada Post. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order. Items that are over 30KG will only be available for pick up at the local courier pick up depot.
Please note: Oversized items, Scheduled Delivery items, and dangerous goods (such as pressurized CO2 cannisters and batteries) require a civic address and cannot be shipped to PO Boxes.
You can contact our Customer Service team (call 1-866-237-8289 or email) and if you’re eligible, we will start a trace with the applicable carrier on your behalf.
Best Buy products shipped through Canada Post are labelled "No safe drop," which means Canada Post will not leave a package on your doorstep if you are not home to receive it. Instead the carrier will leave you a note with an address to the closest Postal Outlet where you can pick up your package by showing a valid piece of government ID.
Since a signature is always required with Purolator please try to make sure someone is home to sign for your package. Purolator makes one delivery attempt, and if nobody is available to sign for the package you'll have two options:
Since a signature is always required with UPS please try to make sure someone is home to sign for your package. If nobody is available to sign for the package you'll receive a notice with the following options:
You can track your UPS shipment here.
You'll automatically receive a refund within 5-7 business days of our receipt of the package.
Please note: We can't reverse the RTS process once it's in transit so unfortunately you'll have to re-order if you wish to order the same product.
This might have happened because:
Manufacturers will sometimes provide products that only contain English. Since this is not in compliance with Quebec language legislation, these English-only products cannot be shipped to the province of Quebec. Customers within Quebec may still purchase this product as long as it is shipped to a province outside of Quebec.
Learn more about Delivery & Pickup
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