Returning or Exchanging Gifts

Best Buy is one of Canada's favourite places to get gifts for friends, family, and loved ones. However, we know that sometimes what you've been gifted... might not be exactly what you wanted. 

Returning a Gift

If the gift wasn’t perfect, no worries: bring it back. 

Items that were intended as gifts can be returned by the purchaser as a regular return in-store or possibly, by mail

Otherwise, if you were given a gift that you'd like to return or exchange with a gift receipt, read the steps below. 

How to return a gift:

  1. Check the item’s return policy - Make sure your item is eligible for return using our product-specific return policies. Most purchases from Best Buy can be returned or exchanged for up to either 14 or 30 days from the date of purchase, depending on the type of product and the condition of its return.
  2. Pack everything up - Make sure you have all the parts of your product, including original accessories and any bonus items (if applicable). In order to start your return or exchange, you'll need everything that was in the box, plus any extras that came with your purchase.
  3. Bring your gift receipt - Make sure you have your gift receipt so we can process your return.  If you don’t have a gift receipt, and feel comfortable doing so, please ask the gift giver to come in-store to confirm their information. Then we can provide them with a gift receipt to give to you, or we can process the product as a normal return.
  4. Head to a Best Buy store - You can check the status of your local stores by using our store locator. Some stores may have limited operations due to provincial regulations. Learn more about any service changes in your province.
  5. Check-in or talk to a Blue Shirt - If available, use our Check-in option to help speed up the process and increase safety. Instead of waiting in line, you can save your spot and do something else while you wait. Just follow the signs at your store or get a Blue Shirt to help, and we'll tell you when it's your turn.

Please note: The value of the gift item(s) being returned with a gift receipt can only be credited to a Best Buy gift card.

Extended Holiday Returns

For your convenience, some returns or exchanges can be made in-store or by mail**. Learn more about how to return or exchange a Best Buy product.

For your peace of mind, we have protocols in place to make sure your returns and exchanges are processed quickly, conveniently, and safely. 

Avoid standing in line with our Best Buy Check-in. Instead of waiting in line for your return, you can save your spot and do something else while you wait. Just follow the signs at your store or get a Blue Shirt to help, and we'll tell you when it's your turn. Learn more about any service changes in your province and the reasons you can Shop with Confidence.

You can also look up your nearest store for the latest in operating hours.

Please note:

  • The extended holiday return policy does not apply to cellular/wireless devices or purchases from Best Buy Marketplace
  • Store credit will be issued for any gift receipt returns. The value of gift items will be credited onto a Best Buy gift card. 

*Some exceptions apply—see our full free shipping policy for details.
**See product specific return policies for more information.

Cancelling Your Order Online

Because we’re trying to get items to you as fast as possible, there’s a limited window to cancel your order. To see if you can cancel, find your order

On the order details page, look for a Cancel Order button. 

If the Cancel Order button isn’t there, your order is already being processed by our team and we’re unable to cancel it. 

In this case, you can easily start the return process once you've received the product. Return or exchange the product at your nearest Best Buy store or you can choose to mail the product back as well. 

Check out more info on cancelling or editing your order. 

There are some conditions and exceptions. Learn more about returns and exchanges.

Still looking for an answer?

We’re here to help. Please contact us and we’ll make sure you get the information you need.