Holiday Shopping FAQs

How do I make sure my gifts arrive in time for the holidays?

Do you have a special holiday return policy?

How do I cancel my holiday order?

Do your stores have extended holiday hours?

Will the recent Canada Post service disruption cause delays to my order?

Are the any changes to your Lowest Price guarantee during the holidays?

Can I buy Best Buy Gift Cards online?

Does your shipping packaging have Best Buy branding?

How much does your shipping cost over the holidays?

Why can I only reserve some products?

How do I make sure my gifts arrive in time for the holidays?


Reserve Online and Pick Up In-Store

Bring it home today! Reserve and Pick Up is a fast, easy way to get the products you want. Simply reserve products online and pick them up in store.

Order Online

Before you order, check the estimated delivery date on each product information page. We’re doing our best to make our delivery date estimates as accurate as possible but the recent Canada Post service disruption and backlogs may affect the accuracy. To find out where your order is, please track it on the shipping carrier's website for the latest information.

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Do you have a special holiday return policy?


Yes! For items purchased after November 2, we’ll gladly give you a refund or exchange on your purchases until Jan. 6, 2019 OR 14-30 days* from purchase date, whichever is longer. To check that your item can be returned and for more information on the return process, please see our return policy.


How do I cancel my holiday order?


Because we’re trying to get items to you as fast as possible, there’s a limited window to cancel your order. On our desktop site, check your order status for a cancel link and if it’s not there, your order is already being processed by our team and we’re unable to cancel it. 

Once you receive the item you’re welcome to return it in-store or by mail. To check that your item can be returned and for more information on the return process, please see our return policy.


Do your stores have extended holiday hours?


Yes! Starting November 19, our stores will be open longer for the holiday season so you have more time to shop. Find a Store >

Will the recent Canada Post service disruption cause delays to my order?


The Canada Post service disruption is now over, but due to backlogs, some orders may be delayed. We’re regularly updating the delivery date estimates on our product detail pages to reflect any impact from the recent Canada Post service disruption and backlogs. Large items that normally ship via Purolator or UPS will continue to be delivered as usual. To find out where your order is, please track it on the shipping carrier's website for the latest information. 

You can also use Reserve and Pick Up to get the products you want, quickly. Simply reserve products online and pick them up in store.


Are the any changes to your Lowest Price guarantee during the holidays?


We’re extending our price match policy for the holidays. For items purchased after November 2nd, we’ll gladly give you a price adjustment on your purchases until Jan. 6, 2019 OR 30 days from purchase date, whichever is longer. 

Our Lowest Price Guarantee excludes prices on all VIP, Black Friday and Cyber Monday sales (Nov. 22-29, 2018), and Boxing Day & Week (Dec. 25, 2018-Jan. 3, 2019)


Can I buy Best Buy Gift Cards online?


Yes! You can buy eGift Cards and have then delivered instantly to any mailbox. They’re redeemable in-store and online and best of all, they never expire!


Does your shipping packaging have Best Buy branding?


We ship most orders in a standard brown box, but some items may be shipped in their original container, or have the name of the product stamped on the box. If you need to keep your holiday order a secret, reserve online and pick up in-store to cover your tracks!

How much does your shipping cost over the holidays?


We offer free shipping on all orders over $35 (before taxes, fees, and promo codes) that are shipped through Standard Delivery. On the product page you can see if it qualifies for free delivery. See our Free Shipping policy for more information and exclusions.

Why can I only reserve some products?


We carry thousands of products you can reserve online and pick up in-store, but this service is only available on products we carry in store. We don't offer Reserve and Pick Up for Marketplace products, large appliances, or products only sold online.

Learn more about Shopping Online