We’re here to get you what you need.
Shop online for pickup or delivery, or visit a store for a safe shopping and service experience.Learn more

Best Buy Return and Exchange Policies

Most purchases from Best Buy can be returned or exchanged for up to either 14 or 30 days from the date of purchase, depending on the type of product, and the condition of its return. For product-specific return and exchange policies, please see the list below.

To learn how to find a Marketplace product's return policy, please see Returning a Marketplace Product.

Return or exchange a product safely

Due to the provincial guidelines affecting store operations, we are temporarily unable to accept returns and exchanges in some regions. TO make this easier, we've extended our return period for our customers in these areas:

  • For items purchased in Ontario after March 9, 2021, we’ll gladly give you a refund or exchange on your purchases until May 21, 2021.
  • For items purchased in Quebec after March 4, 2021, we can provide refunds or exchanges until May 3, 2021. Please note only our stores in Gatineau and Quebec City are unable to take returns at this time.

For your convenience, some returns or exchanges can be made in-store or by mail**. Learn more about how to return or exchange a Best Buy product.

For your peace of mind, we have protocols in place to make sure your returns and exchanges are processed quickly, conveniently, and safely. 

Avoid standing in line with our Best Buy Check-in. Instead of waiting in line for your return, you can save your spot and do something else while you wait. Just follow the signs at your store or get a Blue Shirt to help, and we'll tell you when it's your turn. Learn more about any service changes in your province and the reasons you can Shop with Confidence.

You can also look up your nearest store for the latest in operating hours.

Please note:

  • The extended holiday return policy does not apply to cellular/wireless devices or purchases from Best Buy Marketplace
  • Store credit will be issued for any gift receipt returns. The value of gift items will be credited onto a Best Buy gift card. 

*Some exceptions apply—see our full free shipping policy for details.
**See product specific return policies for more information.


Shipping charges and Environmental Handling Fees

Shipping and handling charges are non-refundable unless a returned item is determined to be defective. 

Best Buy's Environmental Handling Fees (EHFs) are in place to cover the cost associated with the safe and responsible recycling of end-of-life electronics, and are refundable. 



Still looking for an answer?