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Questions About Your Order?

Want to check on a recent order or track it?

If you’ve already placed an order, follow these easy steps and track your order.

If your tracking information is taking a while to update, know this is normal. Simply check back later for the most accurate delivery information. We appreciate your understanding as our partners do their best to deliver your order on time.

Contacting us

Our Customer Service Centre is very busy during this season, so if you plan on calling, please be aware that you may have to wait for a time to speak to one of our helpful advisors. For the most efficient ways to contact us right now, see below:

  • If it’s urgent, please try using live chat first.
  • If live chat is offline, please give us a call. We have a convenient call-back feature so you won’t have to wait on hold.
  • If it isn’t urgent, feel free to email us. Please note: it’ll take 5 to 7 business days for us to reply due to the high contact centre volume.

Are you missing emails from us?

If you’re not seeing our emails in your inbox, please check your junk or spam folder in case they end up there.