Our Customer Service Centre is very busy during this season, so if you plan on calling, please be aware that you may have to wait for a time to speak to one of our helpful advisors. For the quickest answers to common questions, browse our Help Centre pages. For the most efficient ways to contact us right now, see below:
- If it’s urgent, please try using live chat first. If chat appears offline, our advisors might all be busy chatting with other customers. Wait a moment and you may see the status switch to "Online".
- If live chat isn't available, please give us a call. We have a convenient call-back feature so you won’t have to wait on hold.
- If it isn’t urgent, feel free to email us. Please note: it’ll take 5 to 7 business days for us to reply due to the high contact centre volume.
If you’re not seeing our emails in your inbox, please check your junk or spam folder in case they end up there.
Still looking for an answer?
We’re here to help. Please contact us and we’ll make sure you get the information you need.