Reviews

LG 5.2 Cu.Ft High Efficiency Front Load Steam Washer & 7.4 Cu. Ft. Electric Steam Dryer - Black


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  • Discount Scam
    by

    from Cochrane, AB on September 22, 2018

    The website offered a 10% discount for online orders placed between 6pm and 3am (wierd but ok), and when you checkout it doesn't apply the discount. Called customer support and they said that I must have been mistaken. Best Buy: Click-Bait Experts! Watch out for these scammers


  • Great washer and dryer
    by

    from Coqtuilam, BC on August 22, 2018

    This is a great set! Super quick cycles - love the the sensory function as it knows how heavy each load is - the turbo wash feature is great. I washed a comforter and sheets all in one load and the clothes come out beautifully. I just did some bedroom pillows and used the allergy cycle with turbo wash and they look really good. The dryer is great too! The only issue is with the flow sense from duct - we have to keep it at least 12" from the back wall for the flow to direct properly. I guess our house being 30 years old the vent is on to the side of the wall and the dryer vent is in the middle so we do have a bit of an elbow or "S shape" - we cleaned out the whole vent and put new dryer vent but if the dryer is pushed too far back - the sensory flow button lights up stating a d80 - just something to consider - not a big deal - but I would have liked to have it a bit closer to the wall since the laundry room is not that large. We have the option of doing another vent hole so that the vent is straight through the wall but for now this will do. I keep the dryer a good foot forward from the back wall and lots of flow for the duct without it scrunching. The dryer itself however dries really nice - I love many of the settings too and if you can open the dryer right away no wrinkles at all. It does have a great feature that you can keep on so that it can tumble and avoid wrinkles if you can't take the clothes right away. Great price and LG appears to be leading in the industry and I can see why.


  • Excellent Product...Highly recommended
    by

    from MontrĂŠal, QC on June 30, 2018

    Fast and efficient. One of the best combo I have ever owned. LG is the best when it comes to washer and dryer. Recommended A++++


  • best
    by

    from Edmonton, AB on October 16, 2017

    3 lg set love them


  • Great Product - Horrible Service
    by

    from South Surrey on June 17, 2017

    We just purchased this washer/dryer set and couldn't be happier... except for our experience with Best Buy's delivery & installation service. The delivery team showed up, groaned about the number of stairs they had to bring the appliances up (despite my husband fully describing to the salesman upon purchase what our layout is and the number of stairs we have). The two guys came in and immediately decided that we needed to replace our hosing and ducting which was fine - I was able to have someone run out and grab all necessary supplies and come back within 15 minutes. The team brought the appliances in, put the washer in place but then placed the dryer in our hallway which was then blocking access to our only bathroom and my 4 month old baby's room. They told me that once I got the new hoses and ducting to give their number a call and they would be right back. Five minutes after they left the supplies showed up and I called the number I was given. I had to call multiple times before I was actually connected to someone and was then told that I would have to wait 2 days before they could come "right back." I agreed but the moment I hung up I realized that there is no way I could climb over a dryer in order to access our only washroom nor my baby's room (think about trying to do that with an infant in your arms). We live in a townhouse and the dryer had been brought up to the top floor and there was no where else that we could even push it to get it out of the way... nor could I even push it myself if that were an option. I immediately began to try and get a hold of the delivery company (Ovation Logistics). Call after call, after call... I would be forced to leave a voicemail. Over the course of 2 days I left 3 urgent voicemails, and not once did I get a phone call back. I even called Best Buy and requested to speak with a supervisor/manager in appliances. My name and phone number was taken and I was told that the person in charge would call me back the moment they were finished helping a customer. We have yet to have any response from Best Buy. The only reason we have heard from Ovation Logistics is because they just called us to book the completion of our installation... no acknowledgement of the 3 voicemails left for them detailing our issues. Upon explaining our situation to the person on the phone, we were met with nothing but excuses. It appears as though once your money has been taken, you are no longer heard. We plan on pursuing this further and if nothing else you can be sure that we will be very vocal about our experience. Don't pay for delivery or installation. We wound up having to call someone and completing it ourselves. Better yet, buy from somewhere else. The moment "transaction approved" appeared... they couldn't care less.


  • Great Product-APPALLING DELIVERY/CUSTOMER SERVICE
    by

    from South Surrey on June 17, 2017

    We just purchased this washer/dryer set and couldn't be happier... except for our experience with Best Buy's delivery & installation service. The delivery team showed up, groaned about the number of stairs they had to bring the appliances up (despite my husband fully describing to the salesman upon purchase what our layout is and the number of stairs we have). The two guys came in and immediately decided that we needed to replace our hosing and ducting which was fine - I was able to have someone run out and grab all necessary supplies and come back within 15 minutes. The team brought the appliances in, put the washer in place but then placed the dryer in our hallway which was then blocking access to our only bathroom and my 4 month old baby's room. They told me that once I got the new hoses and ducting to give their number a call and they would be right back. Five minutes after they left the supplies showed up and I called the number I was given. I had to call multiple times before I was actually connected to someone and was then told that I would have to wait 2 days before they could come "right back." I agreed but the moment I hung up I realized that there is no way I could climb over a dryer in order to access our only washroom nor my baby's room (think about trying to do that with an infant in your arms). We live in a townhouse and the dryer had been brought up to the top floor and there was no where else that we could even push it to get it out of the way... nor could I even push it myself if that were an option. I immediately began to try and get a hold of the delivery company (Ovation Logistics). Call after call, after call... I would be forced to leave a voicemail. Over the course of 2 days I left 3 urgent voicemails, and not once did I get a phone call back. I even called Best Buy and requested to speak with a supervisor/manager in appliances. My name and phone number was taken and I was told that the person in charge would call me back the moment they were finished helping a customer. We have yet to have any response from Best Buy. The only reason we have heard from Ovation Logistics is because they just called us to book the completion of our installation... no acknowledgement of the 3 voicemails left for them detailing our issues. Upon explaining our situation to the person on the phone, we were met with nothing but excuses. It appears as though once your money has been taken, you are no longer heard. We plan on pursuing this further and if nothing else you can be sure that we will be very vocal about our experience. Don't pay for delivery or installation. We wound up having to call someone and completing it ourselves. Better yet, buy from somewhere else. The moment "transaction approved" appeared... they couldn't care less.