Returns can be made within 30 days of receiving your order.
| Cosmo Music |
Restocking Fees / Return Eligibility |
| Category |
Return Period |
Un-opened |
Opened/Unused |
Opened/Used |
| Musical instruments & equipment |
30 Days |
0% |
0% |
15% |
| Musical Instrument Consumables (Guitar strings, microphones, books etc.) |
30 Days |
0% |
Not Returnable |
Not Returnable |
| Wind Instruments |
30 Days |
0% |
Not Returnable |
Not Returnable |
| Headphones |
30 Days |
0% |
Not Returnable |
Not Returnable |
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
Seller Exceptions
The following products cannot be returned if opened: Mouthpieces, open packages of reeds, harmonicas, software, headphones, ear plugs, microphones, DJ Stylus and cartridges, fog fluid, cleaning products, opened strings, amplifier tubes, print music, books, CD's and videos
Return shipping will be paid by seller for all cases where product is defective or damaged. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following
information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
