Aluratek 9" Digital Photo Frame (ADPFR09F) - Black

I have bought 2 product as a gift to my friends who came from outside US. 1 is working and the other one is completely not able to on. I do not know how to return or is there any other option like international support available. I have tried contacting best buy support team through phone automated voice system get some question and routes to manual agent but it says currently no one is available to pickup. I would suggest not to buy this product for gift to friends.

"Picked this up a few days ago and the setup was easy. Pictures come out very clear. There's plenty of internal storage to hold photos but I typically use an SD Card and switch them out whenever I want to display different seasons or vacation photos with my family. The style and design is so sleek it matches my home office perfectly. A great gift idea as well so I'll be buying more for Xmas"

I bought this for a Christmas gift for my grandmother so we could all do photos for her. I got it home and took it out of the box because I was going to have it charged and put my new wedding photos on it for her. I charged it all night. Nothing. Never would even turn on. I was left panicked to try and find something else last minute. Don’t waste your money!

Did not turn on. Put in February and opened package in April to load pictures for a Mother’s Day gift and would not work at all. Contacted Best Buy for a return and they stated I could not return, only get balayage warranty. Would not recommend, purchased a totally different product elsewhere.

My daughter loves this gift to her. Easy to upload all her pictures and the memory capacity is 16gB. The only problem I’ve noticed was the poor reception of the remote control, we don’t know whether is responding or not because there’s no light indicator on the remote. Overall I love it.