Reviews

Arlo Pro Wire-Free Security System with 4 HD Cameras - White


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  • Horrible batteries
    by

    from Langley on June 2, 2019

    I bought this system and after one time batteries charged they become dead. Be aware that Thierry batteries are short life and replacement is 70 dollars each.


  • Great Cameras
    by

    from Cambridge, ON on May 23, 2019

    These are great cameras for basic home security, and having 7 days of free online recordings is a huge bonus (giving plenty of time to back up necessary videos). I installed them outside in late fall 2018 and they had no issues getting through Ontario's winter. At no point did they stop working, and I only needed to change batteries once through the winter months, so despite the cold they're not dying at an exceptionally quick rate. This wasn't the coldest winter around, so they weren't pushed too much, but I'm definitely pleased with their capabilities.


  • Great product
    by

    from Mississauga, ON on April 8, 2019

    Works as advertised. This was my first winter with this product and I had no issues using outside. I did buy separately silicon covers and brackets for them. Battery last for months at time. The app is very user friendly. So if you're looking for a wireless security solution this is a very good alternative. I bought the Pro version not the Pro2 as I felt I didn't need the extra features.


  • not for cold weather
    by

    from Saint Albert, AB on February 17, 2019

    These do work very well until the winter weather hits. I bought mine Aug 2018 and it worked well until the winter weather hit. They simply shut down at about -18 or -20C. I have the set of four cameras and they have recorded only 4 days this month. Its the 17th of Feb today


  • With Arlo Expect very poor customer service
    by

    from Napanee, ON on February 12, 2019

    Poor customer service. Call Centre in the Phillipines and they are not empowered. Expect many hours on the phone and then in my case they cannot fix the problem anyway.


  • Awesome camera system
    by

    from Richmond, BC on January 19, 2019

    Bought the 4-camera kit over boxing day but only just recently installed it. Packaging and documentation is great. I thought I had to buy the outdoor mount but it came with one! Nice touch. Setup and installation is a breeze using the Arlo app. Camera build is excellent. Video streams in about 3-4 seconds. Since these are plain HD cameras, don't expect high resolution video. But the colours and sounds from the video are great. I do like the app. It makes it easy to view and playback the videos. Since they are stored in the cloud for 1 week (free), you don't need to pay for a monthly subscription. Overall, I'm very happy with the purchase. Highly recommended!


  • Live view was 30-60 seconds behind and a laggy mess
    by

    from Vancouver, BC on November 26, 2018

    I researched WiFi home security camera systems for quite a long time before finally deciding to take the plunge on the Arlo Pro 2 system - one of the top rated systems on the market according to mainstream tech reviews. The hardware is super nice, well built, high quality devices that look good, and setup/installation was a breeze - it took me about 15mins from opening the box to having them up and running on the latest firmware. I was initially over the moon with these, as the motion detection and alerts were great, and most importantly, the recorded video footage was really good and super smooth. Switching over to live view was when my experience with this system took a turn for the worse. To begin with, all 3 of my cameras had full WiFi signal, and were all working on the latest firmware as of November 2018. Live view was an absolute mess - it's 30-60 seconds behind, and even then the footage you're watching is stuttering. Don't even bother with the 2 way audio with this, because by the time you see someone on the camera they had already left a minute earlier, plus the sound is crackly and broken. I played around with this for 4 hours trying to get live view working nicely, and nothing worked, which is a damn shame. I reset everything back to factory settings, restarted the base station, turned off the cameras and back on again, put them right next to my router etc and it was always laggy and behind on the live feeds. I was massively disappointed with this as I love the look and feel of the product, and the actual motion sensing and automatic recording looks and plays great with zero issues. With that being said, the live recording feature is 50% of the product and something I would use often, so I had to return them and look for something else that is battery operated, has a great picture, and the full feature set works reliably every time. The search continues :(


  • Don't buy. Terrible life in weather colder that -1
    by

    from Kelowna, BC on November 17, 2018

    We purchased this product for our home in Kelowna. The weather is very mild and we travel often and wanted a reasonable system to keep an eye on the place if we were away for a few weeks at a time. The batteries were drained before we hit the 3 week mark (set to lowest video quality and reduced motion). We purchased solar panels and power cords to resolve this issue. It wasn't until the temperature dropped below 0 that we realized the power cords and solar panels will not charge the battery. So we must be within access of cameras all winter to pull them down and re-charge the batteries. Really defeats the purpose of having something reliable while we are away - also, can't wait to climb a ladder in the middle of a snow storm to access my batteries to re-charge. We have returned them and will be looking at other options.


  • Arlo wireless camera
    by

    from Coldstream, NS on October 18, 2018

    I bought these cameras but will not recommend them. They are often off line. Instructions to get back on are not clear. Battery expense is high. Also if a camera is not working, you have to pay the shipping to have it repaired.


  • Doesn't live up to expectations
    by

    from Mississauga, ON on September 3, 2018

    I positioned my cameras around the house pointed towards doors and towards gates. All were outside. Installation was easy but the set-up took some tweeking to removed moving branches that were setting off the motion recording. After 3 weeks I am returning. I had to charge the batterys after about 10 days, but I chalked that up to the false recording I had becuase of branches,and aiming the camera, etc. I ended up having the cameras "armed" only between 9 in the evenign and 6 in the morning. Aside from a few racoon sightings, there was nothing that made the camera film and record. Most nights were uneventful. After another 10 days the batteries are down to 50% again. This means that I'll be taking down the cameras and charging them about every 3 weeks, and this with nothign really to records. That will get boring very quickly. If I armed the cameras every time I left the house and then at night, the batteries wouldn't last 2 weeks. I need a wired solution. Oh the other thing I should mention is that netgear is very good at limiting themselves as the only option for accessories. The charger for example has to be theirs, otherwise you get an error message. Which means if you want to plug in your camera and leave it charging all the time you need their proprietary charger, and nothing else. Solar charging? Doesn't' work below zero degrees apparently. Actually neither does it if you have the camera plugged in. Might be ok if you're in florida, but not where there is a winter and definitely not in Canada where snow flied for 6 months of the year.