ASUS X-Series 15.6" Laptop - Black (AMD Quad Core A10-9600P/1TB HDD/12GB RAM/Windows 10) - Open Box - Online Only

  • Model #: X555QA-BH10-CB
  • Web Code: 10584952
Sold and shipped by: Best Buy
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What is Geek Squad Certified Open Box?

  • As-new condition
  • Includes warranty
  • Return policy applies


**Geek Squad Certified Open Box** (See more details below.)

Tackle everything from work to play on the ASUS X-Series 15.6" laptop. Designed for entertainment and multitasking, this laptop is packed with a quad-core AMD A10 processor and 12GB RAM for dependable performance. Wireless AC enables speedy Wi-Fi connections, while a 1TB hard drive provides plenty of storage space.

More Information

  • 2.4GHz AMD quad-core A10-9600P processor with 12GB of RAM delivers solid performance and enough power to effortlessly handle all your everyday multitasking and entertainment
  • 1TB hard drive offers a compact warehouse to store all your documents, movies, music, photos, and other media files in one place
  • 15.6-inch Full HD LED-backlit display with a native resolution of 1366 x 768 delivers clear visuals with to bring all your content to life
  • Built-in 802.11 ac Wi-Fi allows you to easily connect to your wireless home network or Wi-Fi hotspot
  • 10/100/1000 Ethernet port offers a reliable, wired connection to the internet via a LAN for even faster potential upload and download speeds
  • Integrated Bluetooth 4.0 lets you easily pair with other Bluetooth-enabled devices like smartphones, printers, and speakers for a hassle-free wireless experience
  • 2 USB 3.0 ports offer lightning-fast data transfer speeds with your USB 3.0 devices
  • HDMI connectivity gives you the option of hooking your laptop up to an HDTV to enjoy your content on the big screen
  • Preloaded with Windows 10, which features a refined browser, improved Start menu, digital assistant with Cortana, universal Windows apps, and much more

Geek Squad Certified Open Box products:

  • Are thoroughly tested and verified to be in as-new condition
  • Include the full warranty and all accessories
  • Are re-sold at a lower price
  • Qualify for Best Buy's no-hassle return policy

What's in the Box?

  • Manual
  • Power Cables
  • AC Adapter


  • Parts - 1 Year(s)
  • Labour - 1 Year(s)

Geek Squad Protection

We fix it or replace it.

Choose the coverage that’s right for you when you click Add to Cart.



Customer Reviews

3.2 / 5
Based on 22 review(s) More about Customer Reviews

Ratings in Detail

  • 5
  • 4
  • 3
  • 2
  • 1

Positive vs. Critical Reviews

Positive 54%

12 Reviews

Critical 45%

10 Reviews

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  • from Riverview, NB

Don't buy it!

Nothing but problems from the day I bought it. Best Buy would only reformat it. After that, no help. Today, every time I start it up, it tells me I need to reboot to install updates. EVERY TIME. ASUS tells me it is up to date. Any application I have installed will not work properly (CANON and SONY utilities). It crashes daily on boot up and when I reboot, it stays on. After crashing, I have to push the power button twice to turn back on. After running for about 4-5 minutes, it freezes while the Smart Audio "fails to start". My background picture at start up, prior to log in, is a bridge in India. I was asked if I liked the picture. I said "No". It still says Thank you, we will be changing the picture shortly. I could go on and on. I will never own an ASUS product again.

  • from Edmonton, AB

Piece of junk

I bought this computer in March 2018. It has considerable issues starting up, taking forever to get to the password screen. When turning it on it takes considerable time to boot up it. When shutting the lid and reopening, often times will just have a black screen and will not wake up. Computer is super laggy. WOULD NOT RECOMMEND!

  • from Winnipeg, MB

affordable and efficient

I bought this laptop few months ago for basic stuff for what I need in a laptop ie. surfing, printing, emailing and etc. I loved this laptop from the beginning I bought it, affordable price for what is worth of having this laptop. It is fast performance and it does not get heat fast. The only issue I've seen is that I could not use the CD/DVD player on this, I've tried to download app for the video player but it still does not work so for me the CD/DVD player is useless, Otherwise I love the performance of this laptop for basic stuffs.

  • from Burgeo, NL

No Optical Drive!

Ok well love the computer works great. Here is the issue. In the Specs it says that it comes witha dvd writer for an optical drive. But there is no drive. Even has a recover CD included with it but that is useless as there is no way to use it on this laptop. I have been using this laptop flawlessly for over a month its fast for what I need works well I had no complaints until today when I tried to play a dvd and found out the drive that should be on it isn't.

  • from Hamilton, ON

Great machine for 8 yr old.

Functions well. No complaints. Lots of value for the money.

  • from Winnipeg, MB

Slow and questionable quality

This computer is way to slow to boot up. Considering it has 12Gig of RAM, there must be a lot of unnecessary fluff in the original configuration. If you are used to resting your wrists on the keyboard, be ready for unwanted keystrokes to "magically" occur. I will have to get a friend to take a look at this to get rid of the crapware that came preinstalled and seems to be slowing down the system. I bought this for photo editing and lite video editing... honestly, not convinced that it will do the job, even with the RAM it has. This is the second open box item I have purchased from BestBuy. The first one arrived inoperable and would not even turn on. I had no problems returning it. This one limps along. Avoid the open box products as they are more problems than they are worth. I am not convinced that the techs have even given the products a once over before slapping a sticker back on the box and certifying it as Geek Squad approved.

  • from Charny, QC

my felling about a purchase at

thank you for all and i will a particuliar thank at service departement, they are very gently and update at the new technonogy. best regard!

  • from New Waterford, NS

not worth the box it came in rating 0

got it home didn't work took it back they couldn't get it working 1 out of 10 rating 0

  • from Calgary, AB

Asus fro Best Buy

The open box computer I got is great so far . I've had it for 2 weeks . The sales reps i dealt with though where unprofessional. They because I dealt with 3 in my 2 days of shopping. Had no patience didn't want me comparing products. Always tasking me to the absolute most expensive thing even though I expressed a budget. I was so frustrated, I had to speak to a manager about my experience. That was the most positive part he listened, apologized and went beyond what I expected. He assured me the matter would be brought to the 2 sales reps I spoke with.

  • from London, ON

Thank you

No problems. Shipped a day early even!

  • from Toronto, ON

Excellent purchase

I am very pleased with this purchase. Looks like it was never taken out of the box. Great performance as well! I give this a definite thumbs-up. 5 out of 5 for me.

  • from Lévis, QC

Agréablement surpris pour qualité/prix

Répond aux besoins de base. Rapide et fiable

  • from Maple Ridge, BC

Asus X-series laptop

The laptop is generally good. The battery charge/discharge not so good...lucky to get 2 hrs tops even if you use battery saver options. The HDMI plug and play wasn't so plug and play either. Had to download the graphic card app and adjust settings in that app to show tv/laptop dual viewing, not the display properties settings. Same thing with the mouse sensitivity, download app etc..It's fast, the keyboard is great however it won't save my changing to English keyboard, keeps reverting to ENG CMS, annoying for French e's popping up...overall I like the laptop cause the keyboard alone is worth it.

  • from Toronto, ON

Not updated and damaged files not fixed

Batteries life 5 hrs

  • from Saint-Basile, PQ

Average laptop

I recently brought an open-box version of this laptop. I discover why someone return is item : Using HDMI to an TV... Image and sound still few miliseconds randomly.... Anoying... The headphone jack is on the other side of the VGA output so the cable cant reach boot... Poor performance so far... I'm considering returning this laptop.

  • from Hamilton,ontario

Total waste of money

I ordered online this laptop and got it. it is a third quality laptop as it is defective piece. i called to service center for replacement or money back and they promised me to return back my money. they were going to send me a mail for return procedure but for 8 days i did not get any e-mail. when i called again again to speak with customer representative they were not picking up my call and i was waiting for 19 min call hold.never trust on best buy.

  • from Toronto, ON


Can't even run a game that was released 8 years on low setting.

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