Ember 355ml (12 oz.) Smart Heated Travel Mug 2 - Black

I normally don’t write reviews but wanted to share my experience for anyone still deciding on a purchasing. I love my travel mug, I’m the type to sip my coffee and this keeps it as warm as the first sip all the way down to the last sip. Sadly it started to have issues recently remaining on, kept turning off immediately, but when I inquired with customer support, they took the time to understand the issue and when they determined it could not be corrected and should not be occurring , sent me a replacement. Now that is what I call a company that values their customers and stands by their products.

I bought these for my parents when I noticed my step mother would leave her coffee in the microwave until it was cold repeatedly throughout the day. They no longer have this problem at home and they take the to go mugs with them even when they go to their trailer for the weekend. They left one charger at the trailer and one charger at the house. They’re older so they don’t care to use the app, which I expected. However they absolutely love the mugs simply just for keeping the coffees warm throughout the day as they tend to nurse theirs.

Bought this a few weeks ago and have been very disappointed. Supposed to keep drinks hot for three hours but in truth it performs no better than a regular travel mug. One hour in the cold and the battery is dead and the drink is cool. Wish the charging was usb too, as at least I could charge or keep it running in the car. Also the lid feels incredibly cheap for such an expensive mug which is a real shame as the rest of the mug feels great. Really wish I could recommend as I was so excited for it.

I got this travel mug as a gift and loved the idea. Even the design of the mug was appealing. 1. The battery life is absolute crap. Mine lasts less then 1 hour. 2. This travel mug is the worst mug for keeping coffee hot. Freshly brewed coffee will last no more than 3 hours at which point it is stone cold. It would be one thing if the mug itself actually worked... but I'll go back to my 5 year old Starbucks mug. Very underwhelming for an expensive mug.

I bought this mug a while back, hoping it would be better than the first. Sure, it does its job and is a great concept. However, the inside of the mug is literal metal. it just makes your coffee taste burnt. Even if it didn't have the heating feature, I would still be thrown off. Any mugs that have the kind of steel-like interior will ruin the notes of your coffee! Stick to the at-home porcelain mug.