Final Clearance HP 15.6" Touchscreen Laptop - Grey (AMD A9-9420/1TB HDD/8GB RAM/Windows 10)

  • Model #: 15-BW028CA
  • Web Code: 11558154
Sold and shipped by: Best Buy
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Powerful and versatile, this HP 15.6" laptop is a perfect option for creative professionals and students. It features a 3GHz AMD A9-9420 APU dual-core processor, 8GB of RAM, 1TB hard drive, and AMD Radeon R5 graphics card. Integrated Bluetooth and USB 3.1 and USB 2.0 connectivity make it easy to connect additional devices and peripherals.

More Information

  • 3GHz 7th Generation AMD A9-9420 APU dual-core processor and 8GB DDR4 of SDRAM combine to deliver speedy performance that's perfect for power users and multitaskers
  • AMD Radeon R5 graphics deliver a boost in speed and performance for an enhanced gaming, multimedia, and photo/video editing experience
  • 1TB hard drive gives you tons of storage space to store a massive digital arcade of games
  • 15.6-inch touchscreen display with a native resolution of 1366 x 768 presents games and other content in vivid detail
  • 802.11a/b/g/n/ac gives you a fast wireless connection to your home Wi-Fi network
  • 10/100/1000 GbE LAN Ethernet enables a reliable, wired connection to an internet network for optimal connection speeds
  • Bluetooth 4.2 functionality allows you to wirelessly connect a range of compatible devices, such as a gaming headset or external speakers
  • Three USB ports (2 x USB 3.1; 1 x USB 2.0) make it easy to expand functionality by connecting a range of peripherals, such as a printer, keyboard, and mouse
  • Preinstalled with Windows 10 Home operating system, which features a refined internet browser, improved Start menu, digital assistant with Cortana, universal Windows apps, and much more

What's in the Box?

  • 15-bw028ca
  • AC Adapter

Manufacturer's Warranty:

  • Parts - 1 Year(s)
  • Labour - 1 Year(s)

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Customer Reviews

2.8 / 5
Based on 29 review(s) More about Customer Reviews

Ratings in Detail

  • 5
  • 4
  • 3
  • 2
  • 1

Positive vs. Critical Reviews

Positive 55%

16 Reviews

Critical 44%

13 Reviews

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  • from Ottawa, ON

The Worst Laptop Ever

I cannot believe I spent all this money! I can't browse the internet or even play any games without the thing buffering! Nothing wrong with my WIFI, nothing was ever downloaded and I mean on the first day we couldn't browse the internet. Each click took minimum 1 minute for the page to load. I feel so ripped off and angry that all this money went to waste. Never again, BestBuy. Never again HP!!!!

  • from Mississauga, ON

Not Bad

When i got the laptop it was on sale for 499 but got brought down to 399 if i signed up for geek squad. When i got home and saw the reviews i was worried but it's been 2 weeks now and everything is fine. Geek squad set it up and removed all the unnecessary junk (which is why i think it's slow for most people). It does get warm but it doesn't get hot to the touch, i have never had my laptop randomly restart, and the battery lasts around 3 hours if im on netflix or youtube. The camera quality is really laggy and blurry, and the vent is a little noisy but overall it's a good laptop for school or if you just need one for everyday use.

  • from Moncton, NB

Terrible unit

Waste of money Household use only Average start up time approx 30minutes and that is with minimum items loaded on computer. Bluetooth poor .

  • from Brampton, ON

do not waste your money

the laptop takes so long to start up nothing loads properly very slow makes a very loud and annoying sound when using the worst thing you can ever buy

  • from Hamilton ON


I always buy HP Laptops and usually do my homework on laptops and came across this one last Summer (Aug 17). I looked into all the details and the system of the laptop and thought I was getting a good laptop at the price, but boy was I wrong. This laptop has been nothing but trouble and stress. The battery life is horrible. I've never had a laptop where the battery just gets sucked dry and dies very quickly. The laptop is really slow and cannot process multiple applications being run at the same time. When I do run multiple applications at the same time, it runs really slow and sometimes will tend to freeze and even just stop winning Windows altogether and will ask me to "end process" because it can't support anything. I'm pretty tech savy and am good with computers. I have tried multiple things to try and make the performance better for this laptop, but it is just horrible and I suggest everyone to move on from this laptop and find a better one!! I really wanted to write a review and help steer people away from buying this laptop as it's been nothing but problems for me and if you're going to spend good money, get something else! Cheers, Brad

  • from Toronto, ON

HP Model 15-BW028CA

I purchased this laptop last week and the start-up took a long time. When turning the laptop on; you really have to press the button and it takes awhile to boot. Overall not impressed with it.

  • from Toronto, ON

Fair priced Some Issues

I actually made this account simply so i could write this review. First when I bought this laptop I had the problem of the 20 minute startup UGH..... My advice to this is FRESH START IS YOUR FRIEND. When you first start up your computer go straight to fresh start and have windows reinstall. This removes all unnecessary bloatware that is in part causing your computer to book at a snail's pace. But the best investment I made to speed up this computer was purchasing a solid state drive After installing the SSD I was able to run multiple programs upto and including emulators with virtually no problems. I also have suffered the effects of the random restart and am clueless why. It has only happened a few times and started weeks after purchase and after I installed the SSD, I am unsure what to do about that. Overall this is a great budget laptop but don't expect more for less as with everything in life.

  • from Newmarket, Ont

Random Restart!

Save yourself the time and hassle and do not bother with this laptop. I've had two of them, and both times I had to return them because of the random restart! After the first couple of restarts I contacted HP support and they suggested changes in my settings. This did not work. I returned the laptop and got a second same model laptop and encountered the same problem. When I contacted HP support again, they told me just return it and get your full refund!

  • from Montréal, QC

absolutely horrible

This computer, since I have purchased it, takes up to 45 minutes to start, it crashes almost daily, and it sometimes refuses to show my second screen. When I bought this computer, I was promised that it was made for business work (ie. accounting bookeeping and excel). This was entirely false. This is the worst computer I have ever owned.

  • from Etobicoke, ON

HP 15.6 Touchscreen Laptop (AMD A9-9520/TB HDD/8GB

I have had this computer for 5 weeks and have found it to work perfectly The only thing I have had problems with is the power button the computer is so silent and no light to indicate that the computer is on This computer works with rogers 5G and compared to my 10 year old HP Pavilion is very quick I would recommend this computer to anyone who needs a computer but doesn't need all the bells and whistles

  • from Halifax, NS

I would highly recommend!

I would highly recommend the HP 15.6" Touchscreen Laptop - Grey (AMD A9-9420/1TB HDD/8GB RAM/Windows 10). This Laptop is great! My sister and I each bought one after having to take a different brand back to the store. The laptops run with ease. I have Sims 4 running smoothly on this computer. I wasn’t sure if Sims 4 would run on a laptop as it didn’t on my previous one. I use a drawing program and it runs that great as well. It is fast to search the web.

  • from Fredericton, NB

How to settle the problem of Your Window license

I bought "" Write a Review for HP 15.6" Touchscreen Laptop - Grey (AMD A9-9420/1TB HDD/8GB RAM/Windows 10)" at Best Buy Fredericton. I understand that it will include Window 10, now I got the message from screen that " YOur window license will expire soon". Is that I need to buy new Window 10 or my computer have a virus. My email and I bought this one computer 3 months ago

  • from Thornhill, ON

value for money

Bought this for my 12 year old son for his school work, hoping that it will last for the next 3 years even with technology advancement. Satisfies all our needs. We also bought a 2 year bestbuy warranty just because it is going to be used by a kid. No complaints. I am a fan of Intel, this is the first AMD processor computer I bought. I can't tell the difference in speed btwn the two. As I said, it is value for money.

  • from Montréal, QC

restart problem with this laptop

I bought this laptop last week of Feb 2018. Sometimes it suddenly restarts. This is repeatedly occurring problem, I often face.

  • from Peterborough, ON

Do not buy this laptop

AWFUL. My old laptop (which is at least 5 years old and was way cheaper) works better than this hp laptop. I tried to read up online on how to improve it and nothing has helped. It crashes and restarts while I'm streaming a simple TV show on Netflix. It can't even seem to handle the bare minimum. I'm also having issues with the mouse pad. Sometimes it won't scroll down on certain websites. It's also weird that the mouse pad is on the left hand side. The outer appearance of it is nice but that doesn't really matter at all. Better speakers than my old one I guess.... Also very slow when restarting. Returning it tomorrow.

  • from Kanata, ON

Very cool

It is vary nice and thin, you can do multi task at one time. system is vary fast and open any command in a second. touch screen additional feature for you

  • from Grande Prairie, AB

Enable The Second Processor??

Not sure if everyone knows this but the manufacturer doesn't enable both processors out of the box. You have to adjust the settings and manually enable the second processor. Hopefully this helps and speeds up your computer. This goes for most laptops as well by the way!

  • from Ontario

To the review below

The A9-9420 is slow because of poor driver support. I am a techie and I know to avoid AMD powered laptops pre Ryzen era. Go for a I3 and you will be happier

  • from Ottawa, ON

Random restart

Bought this Oct last year, it is not bad, but I think a bit slower than I expected. The bad thing is that it sometimes restart randomly. Haven't figure out why.

  • from Kitchener, ON

Nice computer but no DVD/CD Drive

On sale this week, the exact computer with a DVD/CD RW is not much more... Not ready to give up on that technology yet...

  • from Laval, QC


It works perfact....No complain about it...

  • from Toronto, ON

Good Computer

Great if you're on a budget and in high school, but wouldn't recommend it for college or university.

  • from Ottawa, ON

touchpad design faulty

I don't understand why the touch-pad is so far to the left. Is it because this laptop is designed for left-handed people? Can they not design a keyboard and touch-pad for right-handed people, or simply put the touch-pad in the exact center/middle bottom part of the laptop? Personally, I have no use for the numerical keyboard and am looking for the same size screen without the extra numerical keys, perhaps then, with slightly larger character keys. The price is the same as when I first reviewed it in Decembre. Perhaps they have not been able to get rid of them!

  • from Ottawa, ON

touch-pad for lefties!?!?

I don't understand whay the touch-pad is so far to the left. Is it because this laptop is designed for left-handed people? Can they not design a keyboard and touchpad for right-handed people, or simply put the touchpad in the exact center/middle of the laptop? Personally, I have no use for the numerical keyboard and am looking for the same size screen without the extra numerical keys, perhaps with slightly larger character keys.

  • from Ottawa, ON

Too slow

Bought this unit to replace an old MacBook pro. So disappointed with the time it takes to fire up. The mouse is also less than desirable. Would be inclined not to recomment.

  • from Ste-Adele

Nice product

Same goes for me, after starting it up 5-10 minutes black screen and then everythings fine...

  • from London, ON

Notice how this same hp touchscreen laptop is for sale last black friday and now this black friday?

I bought this one last year. (slightly diff specs) it stopped working after 6 months and still to this day i get weird scam calls from people claiming to work for hp asking my credit card information...

  • from Niagara Falls, ON

Would be 5 star... BUT

The computer speed is good and I bought it on sale for a great price so I can't complain in that area. However, once I set the laptop up and let it do updates I restarted it and the screen goes black after typing in my password while starting up. It takes like 5-10 minutes to finally show the homepage and clear the black screen. I'm not sure if there is anyway to fix this?

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