iComfort 6-Mode Massage Chair (IC4000) - Beige - Only at Best Buy

I purchased the chair in Jun 10, 2019, received the delivery after couple weeks. My husband and I love it and use it everyday after work. It helps us relieve the stress and reduce muscle pain. Unfortunately, my chair no longer working since Nov 6, 2019. That’s less then 6 months use. I contacted the manufactory, they sent me new parts and technician for repair 2 weeks after. The sad thing is the chair still not working as of today Dec 7, 2019. Such of high price tag item. It’s only last for less than 6 months. I’m not sure how long I have wait. I think I deserve a refund or a replacement ASAP!

First off, the delivery. It comes in one huge box and the only assembly required is attaching the leg extension. I had it assembled by myself and massaging in about 30 minutes, including unpacking. I liked this model which is exclusive to BestBuy because it came in several colors which made it easy to match our existing furniture. It comes with a very simple guide which I think could use some improvement. Although there are 6 modes, most will probably just use the default automatic mode. I found the massages to be quite hard which some prefer. I like that the shoulder airbags hold you firmly into the seat so the back rollers can really dig in and give a deep back and shoulder massage. Other massage chairs I've tried don't hold you down, so when the back rollers glide up and down, you just get pushed forward off the seat since you aren't held down. So overall, I think good massages. Won't replace a masseuse, but available at the press of a button. One weird thing I noticed was the arm airbags. Seems the squeezing alternates between left and right not simultaneously. All the other airbags in the let's and should seem to compress simultaneously. Not sure if that's just a design limitation due to air compressor or intended design function. One last thing which I find annoying is the end of the massage. It just stops abruptly after 20 minutes. When it stops, the massage chair doesn't automatically lower for you to get off. It stays in the reclined or set position of the massage. So you're sitting there wondering what else is going to happen. Nothing.. So you need to lower yourself with the remote. There isn't a single button to lower the seat, so I find I have to press the power button twice. Once to restart the massage, then immediately a second time to stop the massage, which then returns the seat to the upright start position to allow easy unloading. Hope my review helps you pick the right chair.

Got my chair today. Took about 5 minutes to attach the foot/leg massager. A set of pliers made the job really easy. Works great. I’m over 6’ tall and it can nicely massage my neck as well as the rest of my back. It has a good number of adjustments for type of massage, intensity, speed, etc. Wish the remote came with better instructions as we’re still figuring it out. Also the seat was a little narrower than I expected compared to other chairs I had seen but still very comfortable. Seems like a good quality chair for the money. Had a minor issue with delivery. The boxed chair is 33’’ wide. It couldn’t get through my front door without unboxing it. The delivery company had to come back with an extra man to unbox it and bring it the house. After that, everything was great.